SUMMARY : The role is responsible for assisting the General Sales Manager and the Senior Assistant Store Manager operational duties and providing customer support for quality service, customer satisfaction and driving profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists in recruiting efforts and interviewing process for all charmer available positions.
Is a leader in customer service satisfaction and upholds the same standard to all Associates
Will take an active role in training and development of Associates
Provides prompt support to store management in assisting with store promotions and visual merchandising
Takes proactive role in establishing and carrying out all company policies including shrinkage control disciplines and programs
Assists in distributing work assignments to Associates and ensures store maintenance, cleaning and appearance is up to company standards at all times
Maintains store-level compliance with company standards of safety, security, facility maintenance, postings/notifications and other administrative duties
Successfully address customer complaints and resolve problems
Assists the GSM and where applicable the Senior Assistant Store Manager in managing the special programs
Other duties as assigned