Confirmations Representative - El Paso, TX
Empire Today - El Paso, TX

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Be part of
our excitement…

Be part of our growth…

Be part of Empire Today!

Empire
Today, LLC is a leading home improvement and home furnishings shop-at-home
company. We offer a wide variety of products including carpet, hardwood,
laminate, ceramic, vinyl flooring and window treatments. We've been in business
for over 50 years and have a presence in most major metropolitan areas
throughout the country.

This is an exciting time for Empire Today, and we need
dedicated, enthusiastic people to help us grow! If you are someone who
thrives on challenge and believes that you can positively impact our business
while making change happen, then we invite you to apply to be a part of the
Empire team!

JOB
TITLE: Confirmations Representative

DEPARTMENT:
Outbound El Paso

REPORTS
TO: Retention Supervisor

POSITION
SCOPE

This position
is responsible for contacting existing customers in order to verify
installation appointments.

This is a full
time position between the hours of Monday - Friday 8am - 7pm and Saturday 8am
  • 4:30pm.
ESSENTIAL
DUTIES AND RESPONSIBILITIES

·
Follow the
provided call plan and contact customers in the assigned markets.

·
Contact
customers who have scheduled an installation to confirm the appointment.

·
Reschedule
installation dates when requested by the customer and enter the new date in
appropriate systems

·
Resolve problem
orders

·
Provide
customers with general pricing and product information

·
Process
customer requests and record in appropriate systems

·
Meet
productivity, attendance and quality assurance goals daily

·
Establish a
positive and cooperative attitude with customers and coworkers

·
Perform other
functions as necessary or as assigned

KNOWLEDGE,
SKILLS AND ABILITIES

·
Six months of
call center experience in customer service

·
Excellent
verbal and written communication skills

·
Must be able to
multi-task

·
Knowledge of
call center computer systems

·
Must possess
problem solving skills and a professional phone demeanor

·
Must be
committed to work a schedule within hours posted above

Education: High
School Diploma or equivalent

Computer
Knowledge Requirements: MS Word, Excel, and Outlook.

Our
employees enjoy a casual, yet results-oriented environment where we value
creativity, teamwork and innovation. To take your first step toward joining our
winning team, please apply today.

Empire Today - 18 months ago - save job - copy to clipboard - block
About this company
95 reviews
Our mission at Empire Today® is to secure loyal customers for life. Our employees strongly believe in this mission and work hard every...