Provides customer service for patient account inquiries. Provides financial assistance to resolve outstanding accounts receivable. Reviews and maintains bad debts, charity, and third party audits.
1-3 years experience in healthcare
10 key by touch, type 35 wpm
experience with Microsoft Office applications required
High school graduate or equivalent
Knowledge of EOB's/ RA's.
Prepares third party insurance audits according to policies and procedures.
Elicits and evaluates information, sometimes of a highly personal and sensitive nature, from a broad spectrum of individuals and agencies, while maintaining patient confidentiality.
Communicates effectively with supervisor, co-workers, and other departments.
Uses and accesses database computer application as related to job functions.
Enhances professional and personal development through participation in educational programs, as they relate to the department.
Participates in interview process for open positions within the unit.
Evaluates productivity, revises policies and procedures, and actively contributes to continual process improvements.
Documents all transactions on patient’s account using patient account system.
Responsible for addressing patient issues and concerns (phone, mail, and walk-in) in a timely manner, while projecting a professional and caring image.
Evaluates and processes Financial Assistance applications. Maintains records.
Exeter Hospital - 21 months ago
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