Lease Operations Summer Intern
Merchants Automotive Group - Hooksett, NH

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Purpose:
In this role, the qualified intern will test new functionality, process operations transactions and review reports in support of a new, state of the art leasing system application rollout. The qualified candidate will positively and effectively interact with all employees, the project team for this new application and our management team to provide insight, opportunities and recommendations as part of a robust operations team.

Responsibilities:

  • Operational Processes
    • Originate lease vehicle transactions.
    • Assist with Inventory Sales.
    • Calculate payoffs for end of lease vehicles.
    • Partner with tax analyst to review and process excise tax.
    • Ensure highest possible quality of processing.
    • Scan documents to customer portal.
    • Identify process improvements.
    • Attend team meetings.
  • Customer Service
    • Contact dealerships to coordinate delivery of vehicle.
    • Coordinate delivery with drivers.
    • Escalate exceptions and partner with Customer Service Representative to notify client of significant delays in the delivery process.
    • Outbound calls to county offices for excise tax
  • Project Management
    • Participate in testing existing and new system functionality.
    • Re-test processes and document results.
    • Partner with Power Users and Managers to identify technical and process issues.
    • Produce, review and analyze project and operational reports.
    • Analyze data for accuracy and work closely with project team.
  • Additional projects as assigned


  • Experience:
    Core Competencies:
    • Excellent with detailed tasks.
    • Customer service skills with outbound calls.
    • Excellent analytical and organizational skills.
    • Ability to use Microsoft Outlook, Word and Excel.
    • Strong process skills in a fast paced environment.
    • Ability to prioritize work and multi task
    • Excellent verbal and written communication skills
    • High energy, as well as a pleasant and professional demeanor
    • Outstanding decision making and problem solving skills
    • Ability to work as part of a team while accomplishing departmental and company goals
    • Excellent verbal and written communication skills
    • High energy, as well as a pleasant and professional demeanor
    • Outstanding decision making and problem solving skills
    • Ability to work as part of a team while accomplishing departmental and company goals
    • Self-motivated and ability to work independently with little direction
    Compensation:

    This internship is a paid position ($10/hour).

    Merchants Automotive Group - 19 months ago - save job - block
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