We are currently seeking seasoned qualified store manager candidates.
We offer a very lucrative bonus program, an excellent working environment, benefits package, matching 401k program, store discounts, a competitive salary & more!
The ideal candidate must have a professional demeanor with a keen sense of style in Home Decor, Fashion and a desire to drive sales. If this sounds like something you'd be interested in APPLY TODAY .
Job Title: Store Manager
Department: Store Operations
Reports to: District Manager
FSLA Status: Exempt
Position Summary: A Store Manager manages and oversees the day to day processes of store operations and customer support for quality service, customer satisfaction and profitability. Supervises, leads and directs the activities of store personnel and ensures the store is staffed to model. Responsible for ensuring company guidelines and policies are understood and followed. Responsible for improving store volume, profits, meeting and exceeding budgets established and maintaining gross margins.
Tasks and Responsibilities
Customer Service: Smiling, providing a shopping cart, advertisement, talking up promotional items, determining customer needs, closing the sale, resolving customer problems and handling customer complaints with a professional and calm demeanor.
Retail Sales: Processing customer transactions when needed, processing credit cards, checks, merchandise credits, gift cards, cash and discounts properly. Counting and balancing the cash drawer. Processing customer refunds per the refund policy. Following established policies and procedures for verifying payment and ensuring accuracy. Notifying DM and RLPM of any discrepancies
Loss Prevention: Ensuring that internal and external theft processes are in place. Reviewing transactions, nightly paperwork, DVR recording, and voids to ensure transactions are accurate and honest. Maintaining the highest integrity during an inventory to ensure proper counts. Following all loss prevention policies and procedures and communicating with RLPM for any discrepancies.
Management: Overseeing and supervising the store. Ensuring that daily deposits are conducted. Processing and/or auditing opening and closing paperwork and procedures. Planning, assigning and directing work and work flow for all employees. Ensuring employees are following customer service and training directives and completing daily tasks.
Merchandise: Overseeing the stocking of merchandise, ad sets, resets, unloading of trucks, merchandise pricing including progressive markdowns, and organization of stock room. Processes all receiving paperwork, participates in all inventories - organizing the store prior to inventory.
Employee Management: Responsible for recruiting, interviewing and hiring all employees in the store using the tools and processes (CBIT, Interview Toolkit, Recruiting Toolkit, Online Hiring). Conducts and oversees the THREADS training for all new hires and developmental training of all existing employees. Responsible for performance management of all employees including Performance Improvement Plans, Counseling Notices, and Individual Development Plans.
Performs other store duties as needed to ensure smooth operations and to meet customer needs.
Skills and Competencies
Business Acumen : Ability to analyze information, including sales, profit, expense, transaction, conversion data, human resources and business trends. Easily identifies root causes and develops/implements approved solutions. Basic math skills are required (add, subtract, multiply, divide) and ability to calculate figures and amounts such as discounts and percentages.
Customer Focus: Ability to handle all aspects of the customers' needs including product knowledge, proper merchandising of store, maintaining a clean, neat and organized shopping environment and handling all customer complaints to a happy and satisfactory resolve.
Results Driven: Must be self motivated and possess an extensive knowledge of store merchandising, operations, and retail management practices and procedures. Motivates staff to do the same and actively sets and pursues goals for self and team and strives to make budgets, win contests, etc.
Directing and Coaching Others: Proven ability to manage and mentor team members - teaching, training , delegating and directing work in all aspects of the retail store including Operations, Customer Service, Loss Prevention, Human Resources and Merchandising.
Professionalism: Able to represent Anna's Linens in all aspects of business - with customers, team members, vendors and other Anna's employees in a professional and presentable manner. Presents a neat personal appearance including being clean, well-groomed, adhering to the dress code and behavior standards at all times and ensures that all employees in the store does the same. Handles stressful situations in a professional manner.
Managerial Courage: Ability and willingness to deal directly and promptly with complaints, issues or problems that arise in the store and to is able to successfully resolve. Coaching and disciplining team members consistently and fairly and conducting ongoing and annual performance reviews. Ability to make and execute tough decisions when required.
Communication: Effective oral and written communication skills in English are necessary to communicate with all levels of internal and external team members and customers. Ability to read, interpret and analyze common retail information, policies/procedures, financial reports and legal documents. Ability to listen and ensure comprehension of material.
Leadership: Is regarded by many as a leader and mentor. Is experienced in selecting, assessing, coaching and development associates in a retail environment. Must be able and willing to work during critical retail timeframes including days, nights, weekends, holidays, specials sales and inventories.
Business Ethics: Is honest, dependable, trustworthy and demonstrates these behaviors through attendance, work practices, conduct and is measured with low shrink, low turnover and previous awards and recognition.
Personal Learning and Development: Actively works to improve professional and personal goals and objectives.
While performing the duties of this job, the employee is regularly required to talk or hear and have mobility to move freely throughout store on a continual basis throughout the workday. The employee frequently is required to stand and walk, sit and talk. The employee is required to use hands to finger, handle, staple, or feel; reach with hands and arms; lift overhead, push, climb or balance on a ladder; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds and may frequently be required to lift up to 35 pounds. Specific vision abilities required by this job include close vision and color vision.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
Ability to speak, read, write and understand English as it relates to conversing with customers and employees, training materials, employee handbook, manuals, Daily Sheets, weekly checklists, task lists, product information, ads, brochures, website, merchandise tickets, sales receipts, posters, signs, banners, emails, plan-o-grams, etc.
Ability to perform basic math functions including comparing, counting, adding, subtracting, multiplying and dividing numbers in order to operate the register, make change, take inventory, stock products, look-up information, etc. Ability to operate a computer and possess general computer skills and knowledge.
Headquartered in Costa Mesa, California, Anna’s Linens is the 14th largest retailer of home textiles and home décor items. The...