IT Specialist (CUSTSPT)
Department Of Agriculture - New Orleans, LA

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The mission of the National Finance Center: To design, develop, implement and operatse cost-effective, financial, administrative, and management information systems and services supporting missions of the USDA and its customers.

This position is located in the Office of Chief Financial Officer, National Finance Center (OCFO/NFC), Information Technology Services Division (ITSD), Operations Branch (OB), Operations and Security Center (OSC).

The Operations Branch maintains, monitors, directs, and operates the NFC computer systems; schedules computer runs; inputs data; controls and directs computer generated output; and provides assistance and facilitating services to users of the NFC computer system. The Operations Branch operates and monitors all of the NFC’s computer systems to provide continued service, availability and user support .

This vacancy may be used to fill additional similar positions in ITSD.
  • U.S. Citizenship or Naturalized U.S. Citizen
  • Background and/or Security Investigation required
  • Resume' and supporting documents (See How to Apply)
  • Travel relocation and expenses will NOT be paid

DUTIES: The primary purpose for this position is to function as a senior IT Specialist in the Operations and Security Center (OSC) of the National Finance Center (NFC). The incumbent provides operational and monitoring support for all of the NFC’s computer systems to ensure continued service, availability and user support.

As an IT Specialist (CUSTSPT), you will be responsible for the following:
  • Provide operational and monitoring support for all of the NFC's computer systems to ensure continued service, availability and user support.
  • Monitor all systems and equipment, including teleprocessing components, during normal usage.
  • Coordinate special needs such as monitoring, operational and backup support for various equipment such as Voice Response Systems, LANS, Servers, Enterprise, etc., utilizing numerous and Varied operating systems.
  • Perform complex computer operation commands and procedures for the various network platforms and systems.
  • Initiate bypass/recovery actions where appropriate, gathers data, and document and record all problem update and recovery information in the online problem database.
  • Document and maintain troubleshooting procedures and testing methods, preparing performance statistics on all systems and platforms and submitting reports to ITSD managers in other branches.
  • Perform other tasks involved with the analysis and resolution of telecommunications and processing problems.
  • Provide all pertinent data regarding a high-level problem to the appropriate branch, then maintains constant communication and technical support to all parties until the problem is resolved.

QUALIFICATIONS REQUIRED: Specialized Experience: One year of specialized experience that must have been at least equivalent to the (GS-12) level of specialized work experience in the Federal service, that included: using sophisticated system monitoring devices, on-site inspection, and diagnostic software to analyze and resolve a variety of telecommunications and computer system security related problems and conducting training in the use of systems and applications. (Note: This experience must be demonstrated on your resume/supporting documents).

Applicants must also have IT-related experience demonstrating each of the four competencies listed below:

  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

  • Candidates must meet qualification requirements within 30 days of the closing date of the announcement. All candidates' eligibility must remain active to receive further consideration throughout the employment process. Qualification standards are found in the Operating Manual of Qualifications Standards for General Schedule Positions or the X-118C, Federal Wage System, which is published by the Office of Personnel Management. You may review these operating manuals in their entirety at and all Federal personnel offices.

    HOW YOU WILL BE EVALUATED: Category Rating: Once the application process is complete, a review of resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you meet minimum qualifications and your application demonstrates you possess the particular competencies for this position. Eligible candidates will then be placed for selection consideration into 3 categories as described below:

  • Best-Qualified Category. Meets the minimum qualification requirements and demonstrates experience as an expert in the field or recognized as a senior specialist, team lead, etc.
  • Well-Qualified Category. Meets the minimum qualification requirements and demonstrates full-performance level experience based on responses to occupational questionnaire.
  • Qualified Category. Meets the minimum qualifications and demonstrates minimum experience and/or training only based on responses to occupational questionnaire.
  • The category assignment is a measure of the degree in which your background matches the competencies required for this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be adjusted and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

    KSAs: You will be evaluated on the following but are not expected to respond to these directly:

    Knowledge of information systems security operations,

    techniques, and standards governing the confidentiality,

    integrity, and availability of information systems, networks,

    and data.

    Ability to troubleshoot and recover systems, programs and

    files sufficient to resolve errors to maintain the flow of

    processing and initiate bypass/recovery procedures.

    Ability to apply fact-finding and analysis techniques to data

    processing functions, computer operations and

    telecommunications to identify and resolve user problems.

    Ability to communicate in technical and non technical terms

    while providing user support.

    Knowledge of various IT infrastructures to resolve customer


    Knowledge of customer support concepts and methods

    required to install operating systems, network systems,

    applications, protocols and equipment.

    BENEFITS: This link provides an overview of the benefits currently offered to Federal employees.



    CTAP/ICTAP: Career Transition Assistance Program/Interagency Career Transition Assistance Program. To be eligible to exercise selection priority for this vacancy, displaced Federal employees must be rated at least Well-Qualified, based upon the rating criteria for this position. Submit copy of RIF separation notice and/or SF-50 that documents the RIF separation action. For information on how to apply as a CTAP/ICTAP eligible see:

    Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See .

    Veterans' Preference: If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your résumé . Your veterans' preference entitlement will be verified by the employing agency.

    · For 5-point veterans' preference, please provide your DD-214 Member-4 copy(Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., copy of military orders, campaign documents as: or expeditionary award citation, etc.) that proves your military service was performed under honorable conditions.

    · For 10-point veterans' preference, please submit a Standard Form (SF) 15 , Application for 10-Point Veteran Preference and the required documentation listed on the back of the SF-15 form.

    · To be eligible for a VEOA appointment, your latest discharge must be issued under honorable conditions (this means an honorable or general discharge), AND you must be either: a preference eligible (defined in title 5 U.S.C. 2108(3)), OR a veteran who substantially completed 3 or more years of active service.

    Survey: In order to determine if the recruitment efforts of the Office of the Chief Financial Officer are reaching the broadest possible spectrum of America's population, we request that you complete the Demographic Information on Applicants form available at the following link, , and then print and submit the form along with their application. Submission of this form is entirely voluntary and your replies on it are highly confidential. Your completion of the form will not impact your chances of selection but will; instead, assist us in improving our recruitment efforts in the future.

    Some positions within this series may require the selectee to obtain/maintain a high-level background investigation and/or security clearance. Failure to obtain/maintain the appropriate background investigation and/or security clearance may serve as the basis for termination of employment.

    This position maybe eligible for Alternate Work Schedule, Flexible Work Schedule, and/or Telework assignments. - 17 months ago - save job - block
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