Project Leader - Digital Claims Services, Online & Mobile - Boston, MA
Liberty Mutual - Boston, MA

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Project Leader Description Do you follow the latest developments in the mobile space? Are you always on the lookout for mobile apps and websites that provide a world class user experience? If you answered yes to these questions, then continue reading! Liberty Mutual Personal Insurance is seeking Project Managers to assist in development of customer-facing web and mobile products and services. This role will focus on building and executing a 0-18 month roadmap of new products and services. While reporting into Claims, you will work very closely with other functions to integrate Claims offerings into the overall suite of products and services available to Liberty Mutual customers. The ideal candidate will be able to regularly visit our Portsmouth, NH development facility. Responsibilities Translates corporate needs into a comprehensive project plan which ensures successful project completion. Negotiates project objectives and direction with senior managers of multiple functions (such as IT, Claims, Sales, Marketing, and Product / Actuarial). Acts as the project lead ensure the completion of work in a timely and efficient manner. · Report program findings to Senior Managers in both informal and formal settings. Generate documentation and presentation materials supporting project design, status reporting, and outcomes reporting. Examples of Projects Coordinate with Manager of Online and Mobile Services to develop and execute a 0-18 month roadmap of online and mobile products and services. Create cost/benefit analyses to support roadmap prioritization Research competitive intelligence and best practices in online/mobile offerings and report findings Partner with team members in Claims and other functions (Marketing, Sales, Product / Actuarial, IT, etc.) to implement selected projects on the roadmap. Act as project lead. Research high-level technical requirements for mobile and online offerings to determine feasibility and level of effort required to implement them. Collaborate with process team to create business requirements for new online/mobile features/functionalities · Coordinate with Claims adjusters and process teams to develop new processes leveraging online and mobile offerings, and to develop and roll out training for field personnel · Design and analyze online business performance. Recommend and implement improvement ideas. Desired Qualifications
          • Bachelor's Degree or equivalent training
          • 2-4 years of experience in relevant technology field (e.g., web or mobile application development, etc.)
          • Effective analytical, problem solving, and research skills
          • Understanding of common Claims processes or a willingness to learn
          • Effective communication skills for writing reports/proposals and making presentations
          • Ability to manage tasks/projects with aggressive deadlines/time-sensitivity
          · Openness to continuous improvement environment and ongoing development
          • Self-motivated. Ability to effectively work and collaborate with others in a virtual environment

          We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following :
          • 401K and Company paid pension plan
          • Medical coverage
          • Dental coverage
          • Paid time-off
          • Pay-for-Performance
          • Discounts on automobile and homeowner's insurance
          • Discount fitness memberships
          • Flexible spending accounts
          • Tuition reimbursement
          • Vision care coverage
          • Work/Life resources
          • Credit Union membership
          • Employee and Dependent life insurance
          • Disability insurance
          • Long-term care insurance

          About this company
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          At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and...