OBJECTIVES OF POSITION
Conduct research and interviews to gather information for documenting policy/procedure manuals and bulletins. Act as a liaison to Corporate Compliance, Legal, Business Unit Leaders and other Subject Matter Experts to discuss flow of information, understandability and application of policies to Standard Operating Guidelines. Make recommendations for change by using discretion and independent judgment to eliminate company risk and legal exposure. Develop, write and interpret instructions and policy/procedure for the business groups being supported. Maintain and utilize the established writing style for logical and clear documentation.
- Develop and write instructions, policy, and procedure documents in a timely manner (including manuals
- and bulletins). Work with the management team to update/maintain current manuals in the established
- writing style with a goal of 6 – 8 weeks turn around time for updates. Keep history files of work
- performed. Work with Sr. Writer to coordinate publication of manuals/large projects (including hard copy and database distribution). Project-manage documentation projects; Follow assigned projects to completion.
- Gather information by conducting interviews with management and subject matter experts. Act as a liaison
- to Sr. Writer, Corporate Compliance, Legal, Senior Management, Business Unit Leaders and other Subject
- Matter Experts to discuss flow of information, understandability and application of policies to Standard
- Operating Guidelines. Make recommendations for change by using discretion and independent judgment
- to eliminate company risk and legal exposure. Peers edit the work of other writers.
We are proud to be an EOE. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- 2+ years writing, editing or publishing experience preferred
- Financial industry experience preferred
- College degree or equivalent work experience
Money might not grow on trees, but green does grow on this tree. Green Tree Servicing is one of the largest servicers of home loans in the...