Store Protection Specialist
Ross Stores - Land O' Lakes, FL

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POSITION OVERVIEW:

Assist store Supervisory Staff in establishing high level of customer service/awareness and protection of company assets. Program is designed to assist our stores in controlling front end operations through hands on interaction with our customers and associates. Individuals to be trained on all policy/procedures relating to the operation of the front end, customer service, and theft deterrents. Individuals to be distinguished by wearing a specifically designed shirt or vest. This position is to be used strictly for customer service and shrink deterrent and may not be used as a checkout operator, stocker, or any other position. Under no circumstance, should the employee in this position make a detention of a customer or associate. If there is a suspicion of integrity or theft issues the Store Management should be notified immediately.

RESPONSIBILITIES:

Maintains High level of quality customer service / awareness and protection of company at all times
Ensures proper front end operations are maintained through hands on interaction with customers and associates
Responsible for controlling shortage through compliance with company policy and procedures relating to front end operations, customer service and theft deterrents
Additional tasks and responsibilities as assigned by store management

COMPETENCIES:
  • Interpersonal Effectiveness

  • Communication


  • Adaptability

  • Customer Service
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

Ability to interact with customers and co-workers in a friendly, cooperative and pleasant manner
Good communication skills
1 year supervisory and/or loss prevention and security experience preferred
High school education or equivalent
Ability to work variety of shifts

SUPERVISORY RESPONSIBILITIES:

None

Ross Stores - 17 months ago - save job - block
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