Front-End Specialist- 151 A.C. Moore -
Allentown, PA
The Front-End Specialist is a primary source of contact for our customers. The Front-End Specialist impacts the company by satisfying our customers who continue to shop at our stores, thus driving business.
The Front-End Specialist gives Quality Customer Care by ensuring that all associates provide an accurate and pleasant experience at the front-end for our customers. The Front-End Specialist acts as a backup for the associates at the front-end and is responsible for all transactions
The Specialist has a unique talent and is dedicated to a specific function. Specialists may work in multiple areas of the store during each shift.
Essential Job Functions
Sales
Merchandise shelves in the front-end area.
Communicate and drive marketing efforts to associates and customers.
Communicate store events to associates and customers.
Store Operations Review
Perform timely cash reconciliation prior to the store opening.
Follow all maintenance and recovery standards per SOP at the front-end area.
Organize returns at the Front-End according to SOP.
Effective use of MOD binder.
Rewards Card Program
Drive Reward Card sign-ups to meet company expectations.
Quality Customer Care
Provide Quality Customer Care to all customers by handling customer concerns quickly and sincerely, ringing up purchases with speed and accuracy, and by recovering the store consistently to ensure a positive shopping experience.
Decide when to open additional registers based upon customer flow per “3 person rule”.
Approve customer returns.
Shrink
Count cash register drawers and prepare tills to go into register.
Record petty cash transactions.
Communicate supply needs and process approved order.
We Value People
Supervise, oversee, and assist associates with Cashier functions.
Assign registers to associates based on store schedule.
Forward associate call outs to the Manager on Duty and assist in keeping track of attendance.
Assist with cash register certification (new hires) and annual recertification for associates.
Profit Improvement
Report all cash variances to the Operations Supervisor.
Meet company standards for scan rate.
Gift Cards
Drive Gift Card sales to meet company expectations.
Perform other duties as requested.
Adopt and Execute our Values of: People, Integrity, Desire to Be the Best, Passion, Enthusiasm and New Ideas.
Experience & Educational Requirements
Flexibility in scheduling; evenings, early mornings, weekends and holidays required.
Previous customer service experience required.
High energy level and positive outlook.
Strong communication skills.
Strong problem solving skills.
Sound critical thinking and decision-making skills.
