Front-End Specialist- 151
A.C. Moore - Allentown, PA

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The Front-End Specialist is a primary source of contact for our customers. The Front-End Specialist impacts the company by satisfying our customers who continue to shop at our stores, thus driving business.

The Front-End Specialist gives Quality Customer Care by ensuring that all associates provide an accurate and pleasant experience at the front-end for our customers. The Front-End Specialist acts as a backup for the associates at the front-end and is responsible for all transactions

The Specialist has a unique talent and is dedicated to a specific function. Specialists may work in multiple areas of the store during each shift.

Essential Job Functions

  • Merchandise shelves in the front-end area.
  • Communicate and drive marketing efforts to associates and customers.
  • Communicate store events to associates and customers.

Store Operations Review
  • Perform timely cash reconciliation prior to the store opening.
  • Follow all maintenance and recovery standards per SOP at the front-end area.
  • Organize returns at the Front-End according to SOP.
  • Effective use of MOD binder.

Rewards Card Program
  • Drive Reward Card sign-ups to meet company expectations.

Quality Customer Care
  • Provide Quality Customer Care to all customers by handling customer concerns quickly and sincerely, ringing up purchases with speed and accuracy, and by recovering the store consistently to ensure a positive shopping experience.
  • Decide when to open additional registers based upon customer flow per “3 person rule”.
  • Approve customer returns.

  • Count cash register drawers and prepare tills to go into register.
  • Record petty cash transactions.
  • Communicate supply needs and process approved order.

We Value People
  • Supervise, oversee, and assist associates with Cashier functions.
  • Assign registers to associates based on store schedule.
  • Forward associate call outs to the Manager on Duty and assist in keeping track of attendance.
  • Assist with cash register certification (new hires) and annual recertification for associates.

Profit Improvement
  • Report all cash variances to the Operations Supervisor.
  • Meet company standards for scan rate.

Gift Cards
  • Drive Gift Card sales to meet company expectations.
  • Perform other duties as requested.
  • Adopt and Execute our Values of: People, Integrity, Desire to Be the Best, Passion, Enthusiasm and New Ideas.

Experience & Educational Requirements
  • Flexibility in scheduling; evenings, early mornings, weekends and holidays required.
  • Previous customer service experience required.
  • High energy level and positive outlook.
  • Strong communication skills.
  • Strong problem solving skills.
  • Sound critical thinking and decision-making skills.
  • High degree of integrity.
  • Computer skills required.
  • Experience with arts and crafts preferred.

A.C. Moore - 16 months ago - save job - block
About this company
54 reviews
A.C. Moore Arts & Crafts, Inc. is a specialty retailer of arts, crafts and floral merchandise for a range of customers. As of July 2012,...