Cloud Support Engineer
Webroot - Derby, KS

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Can you remain calm in a crisis?

Our cloud operations team needs a committed support engineer to join its 24-hour operation. Once hired, you will enjoy the responsibility of a relatively simple but large scale global virtual infrastructure for periods of time. The role requires flexible shift work to ensure that the team as a whole can provide 24-hour coverage.

With proven problem-solving and analytical skills, you will draw on your experience to understand and evaluate the need versus simply the desire to implement changes within a system and take associated risks. You must exhibit exceptional communication skills and be able to follow instructions calmly. On occasion, the environment can be high pressure, but much of the time the role is one of careful observation and routine. That said, you must be capable of identifying situations out of the ordinary and notifying peers and supervisors in a timely manner.

As our Derby based Cloud Support Engineer, you will be a part of an engineering operations team that supports, maintains, and resolves highly technical, complex issues of our virtual data center (Amazon Web Services).

What you need:
  • Experience with Windows Server 2008 / R2 including tasks & service management
  • Windows scripting / automation (VBScript / PowerShell) including ability to interpret and edit existing scripts
  • Basic IIS & MSSQL
  • Understand and troubleshoot networking protocols including TCP/IP, HTTPS and DNS
Advantageous Skills:
  • .Net development (i.e., VB / ASPX )
  • Experience with Amazon Web Services
  • Understanding of VPN networks / IPSEC

At Webroot, we do more than secure our customers' personal computers, mobile devices and networks. We also nurture our employees' most critical assets – their talents, experience, and career aspirations. Webroot has the energy of a start-up with the strength and stability of an Internet security market leader. We foster the innovative culture you'd expect of a company that's making a statement. Webroot is a company in which you can invest yourself fully, knowing that you're not only protecting our customers around the world, but also that your talents and innovation will be recognized and rewarded. We encourage you to learn more about us and explore our job openings. Secure your future. Ensure the same for your career. Principals only - no third parties, please. Webroot Inc. is an Equal Opportunity Employer.

Related Keywords: Amazon web services, cloud, support, engineer, scripting, VBScript, PowerShell, networking protocols, HTTPS, TCP/IP, DNS, virtual, datacenter, SQL, MSSQL

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