Senior Media Support Technician - Information Technology and Media Coordinator
University of Texas at Austin - San Antonio, TX

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Purpose of position
Coordinate distance education via IP video conferencing and provide technical and administrative support for the University of Texas at Austin College of Pharmacy located on the UT Health Science Center San Antonio (UTHSCSA) campus.

Essential functions

Coordinate distance education video conferencing and serve as the technical coordinator and contact for the College of Pharmacy Pharmacotherapy Division on the UTHSCSA campus. Ensure timely and seamless video transmissions to and from the UTHSCSA.
Act as liaison to the LRC including following established LRC standards with approved modifications for the pharmacotherapy division, as appropriate. Provide end-user training and support for computer desktops, peripherals, and IT services by installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software and peripheral equipment. Maintain equipment inventory, technical logs and timely response to support requests. Maintain equipment inventory, technical logs and timely response to support requests. Maintain schedule for all distance video conferencing-enabled classrooms and conference areas. Establish working knowledge of all video conferencing equipment and its related audio/visual peripherals. Keep the video codecs updated to ensure interoperability with other codecs. Maintain and support poster production and printing. Establish working knowledge of all IT technical and support services available for UT Austin and UTHSCSA faculty, staff and students and manage the application of IT services efficiently and effectively. Recommend necessary upgrades and improvements to network, broadcasting and distance coordination to the LRC Director. Attend regular meetings at UTHSCSA, with the LRC, and other meetings as required and appropriate in Austin and San Antonio. With oversight from LRC Director, establish business plan for emergency services relating to security, broadcasting, technical and desktop support, and distance education coordination. Ensure data security compliance for UT Austin College of Pharmacy on the UTHSCSA campus. Coordinate website information and updates for the UT Austin pharmacotherapy division and for PERC on the UTHSCSA campus.

Marginal/Incidental functions
Other related functions as assigned.

Class "C" Operator's Driver's License. Applicant selected must provide a current three year Driving
Record from the current state of residence. If not currently a Texas resident, must obtain a Texas Driver's License
within 30 days after entering Texas as a new resident.

Required qualifications

Demonstrated experience as a media specialist, management of instructional media, an editor, a writer or in academic administration. Knowledge of basic video conferencing protocols related to packet based IP video conferencing. Knowledge of computer and peripheral operations, installation and troubleshooting. Knowledge of directory services and remote access tools. Demonstrated experience in IT customer service and/or helpdesk environment. Experience configuring and supporting Microsoft Office applications. Excellent oral and written communication skills. Regular attendance and professional demeanor.

Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred qualifications
Bachelor's degree. A combination of three years as described in required qualifications above. Demonstrated ability managing and coordinating distance education via video conferencing. Demonstrated ability supporting computers/printers/other peripherals. Demonstrated ability providing end-user support. Experience providing technical support to faculty/staff and educational institutions. Demonstrated ability working with enterprise management tools such as Active Directory, Open Directory and other system management software. Demonstrated ability to work with minimal supervision. Evidence of good organizational and work related documentation skills. Excellent interpersonal communication skills and demonstrated during the interview process.

Working conditions

May work around standard office conditions.

Repetitive use of a keyboard at a workstation.

Use of manual dexterity.

Climbing of stairs.

Climbing of ladders.

Lifting and moving.