Engagement Manager (Implementation Project Manager) (will support clients on the West Coast)
ikaSystems Corporation - Southborough, MA

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ikaSystems is a leading provider of cloud computing solutions for the healthcare payer market. Our solutions are revolutionizing the way that healthcare payers do business, supporting commercial, Medicare and Medicaid lines of business. ikaEnterprise, the company’s product suite, automates all key processes in the payer business cycle — from marketing and sales through claims administration and customer service to care and quality management and business intelligence — all on a single integrated platform. We are experiencing explosive growth and have numerous openings in various areas. At ikaSystems, we have an unparalleled commitment to excellence. We have a fast-paced work environment that rewards collaboration, innovation and an entrepreneurial spirit. If you’re looking for a place where your hard work can make a difference, please contact us.


The role of the Project Manager is to plan, execute, and finalize implementation projects according to strict deadlines and within budget. This includes working with department heads and other implementation team members, coordinating the efforts of team members and third-party contractors or consultants in order to deliver implementation according to plan. The Implementation Project Manager will define, track, and monitor implementations as per ikaSystems Implementation Methodology and oversee quality control throughout its life cycle.

Essential Job Responsibilities but not limited to:
  • Project and Practice management
    • Create, execute, monitor, and track implementation project plans.
    • Manage day-to-day operational aspect of the implementation and provide timely status update to management
    • Hands on experience with software product implementations in healthcare domain
    • Hands on experience with SDLC and Product Life Cycle (PLC) Management
    • Effectively apply Project Management 101 principles
    • Capacity Management, work coordination, resource planning
    • Change agent for best practices
    • Technical Understanding
      • Possesses general understanding in areas of application programming (C#), Database (ORACLE or SQL Server) and system design
      • Understanding of client/server architecture and SOA framework
      • General awareness of upcoming technologies
      • Leadership
        • Inspires teams and coworkers to attain goals and pursue excellence
        • Identifies opportunities for improvements and makes appropriate suggestions
        • Teamwork
          • Consistently acknowledges and appreciates each team members contribution
          • Motivates teams to work together in most efficient manner
          • Mitigates team conflicts and communication problems
          • Experience working in matrix environment with programmers and technical staff
          • Communication
            • Facilitates team and client meetings effectively
            • Effectively communicates project status and information to Sr. Management
            • Keeps the project team well informed
            • Delivers engaging, informative, and well organized presentations
            • Understands how to communicate difficult information tactfully
  • Other
    • Seeks and participates in development opportunities above and beyond training required
    • Suggests areas of improvements in internal processes along with appropriate solutions
    • Tools
      • Hands on experience with MS-Project
      • Proficient in – MS Office Suite (powerpoint, visio, word, excel
      • Familiarity with Team Foundation Server (TFS) and SharePoint

Minimum Education/Experience Requirements:
  • Bachelors and 5-7 years of software implementation project management experience
  • Masters and 3-5 years of software implementation project management experience

Management Responsibilities:
  • Execute and Manage ikaSystems Implementation Methodology
  • Coordinate Implementation communication and delivery
  • Conduct weekly status meetings as well as periodic management update meetings
  • Provide monthly Release Health-Check dashboard to management
  • Process improvements and management tools development

Additional Considerations (Shifts, Physical Requirements, etc.):
  • Travel: Up-to 75% travel is required
  • Normal Hours: 8:30am – 5:00pm
  • Extended hours support is required at times based on the need


WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender,national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

About this company
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ikaSystems plays a leading role in the exciting transformation of the healthcare industry by delivering advanced business technology to...