Ensures providing exceptional customer service is the top priority of every interaction.
Coordinates, plans and schedules training, and ensures associates are completing training modules in a timely manner. Escalates all issues involving non-compliance to manager.
Provides feedback to manager via feedback form in order to give input on annual evaluations and succession planning. Participates in ongoing development conversations.
Coordinates associates' assignments, distributes workload and follows up on tasks to ensure completion.
Suggests methods to improve store operations, efficiency and service.
Drives efforts of team to complete assigned tasks.
Assists with daily planning of operational tasks assigned to the store.
Oversees members of a team working on special projects.
Executes a plan to ensure associates are compliant with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations.
Plans and ensures proper execution of company merchandising standards.
Assists with departmental zoning.
Notifies manager of all associate relations issues as well as issues that have the potential to impact the department or store.
Actively participates in floor walks with regional vice president, district manager, store director and manager.
Assumes lead-on-duty responsibilities.
Assists with allocation of payroll hours by creating associate schedules based on business needs.
Completes 4473 paperwork and submits for approval.
Duties may change and associates may be required to perform other duties as assigned.
Minimum two years related work experience required.
High school diploma or G.E.D. required.
Familiarity with inventory software, order processing systems, spreadsheets, and word processing software required.
Academy Sports + Outdoors - 12 months ago