Quality Assurance Inspector I-Danville, VT
Charter Communications - Danville, VT

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Under moderate supervision, verify that the customer premise wiring and services meet all company installation and service specifications.


Actively and consistently support all efforts to simplify and enhance the customer experience

Inspect customer premise network workmanship of in-house and service partner workforces to ensure compliance with quality and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC and following procedures as outlined in the Customer Premise Network Installation (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)

Enter inspection findings in established company database in accordance with policy and procedures

Assist supervisor in following up on unacceptable workmanship to ensure work is completed to

satisfactory levels

Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc.

Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.

Operate communications device in accordance with company policies

Report safety violations to supervisor

Adhere to industry specific, local, state and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by supervisor


Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds)

Ability to climb poles using gaffs, hooks and climbing belt as needed

Ability to differentiate between different sizes and colors of wires

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

Ability to perform job from high places (i.e. poles and roofs)

Ability to work while standing 50 - 70% of the time

Ability to work with small components and wires to make cable connections

Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

Ability to work outside for extended periods in any season and/or during inclement weather

Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

Ability to complete documentation accurately

Certifications and/or Licenses

Valid driver's license with satisfactory driving record within Company required standards


Skills / Abilities and Knowledge

Ability to inspect aerial and underground HFC drop system

Ability to operate appropriate computer or test equipment associated with position

Ability to accurately measure distances, using tapes or other measuring devices

Vision ability - close vision, peripheral vision, and ability to adjust focus

Ability to use personal computer and software applications

Ability to prioritize and organize effectively

Ability to positively influence others and facilitate change to resolve quality issues

Ability to work independently

Knowledge of basic mathematics and electronics

Knowledge of broadband products and services

Knowledge of drop loss calculations

Knowledge of National Electric Code and National Electrical Safety Code

Education (level and type)

High School Diploma or equivalent work experience

Related Work Experience

Broadband Technician III or equivalent work experience

Certifications and/or Licenses

Industry and vendor specific certifications and training (NCTI, SCTE)


Work in a 24x7, fast paced environment

Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces

Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work performed at various heights above ground on telephone/power poles

Work and travel in inclement weather

Ocassionally required to work overtime as the business needs dictate

Primary Location


About this company
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Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...