Job Summary: Under the direction of the Patient Services Manager, and in cooperation with members of the patient care team, achieves desired outcomes in the following areas: customer service, Striving for Excellence, communications, medical records management, fiscal accountability, coordination of the unit environment and team alignment. Job Requirements: Graduate from high school or GED equivalent, including or supplemented by secretarial coursework, or equivalent training and experience. Minimum 2 years administrative clerical experience preferably in a patient care environment. Prior computer usage strongly preferred. Contributes to achievement of excellent patient satisfaction and customer service. Incumbent is held accountable for accuracy and timeliness of own work. Sets priorities and maintains knowledge of operational and administrative activities, their status and progress. Monitors communications and activities in support of patient care to provide appropriate and timely support and follow through. Processes patient charges accurately and on time. Coordinates function to sustain a positive and productive environment of care. Uses supplies in a cost-conscious manner. Maintains medical records, data bases and other computerized and manual processes in an accurate and timely manner.
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Yale New Haven Health - 2 years ago