Reporting to the Director of Services, the Senior Consultant will be responsible for ensuring customers are successful in deploying SenSage products.
Successful product implementations
Establish good will and satisfaction with customers leading to future product and services revenue
Effective knowledge transfer to customers
Articulation of best practices and guidance leading to full deployment of our product line inside customer environments
Assess customer requirements in regards to use of SenSage products
Design architecture involving interoperating Linux systems, data flow and external integration
Install, configure, integrate and troubleshoot SenSage software
Development of source log integration and parsing mechanisms using SenSage technology
Development of analytical reports and report schedules
Facilitate problem resolution with SenSage technical support
Monitor customer’s production system
Provide customer training on SenSage technology
Provide application knowledge transfer and facilitate customer hand-over
Travel to customer sites 25-50% of working time
Act as SenSage’s technical representative to customer
Required Personal Skills:
Exceptional customer-facing communication skills
Team player and strong relationship-builder
Ability to work successfully under pressure in a dynamic, multi-tasking environment
Quick learner of new technologies
Strong personal organizational and time management capabilities
Ability to clearly and succinctly describe technical issues
Technical problem solving and analytical skills
Project Management and Consultancy Skills:
Demonstrated success in delivering enterprise security solutions, from definition, design and planning to deployment and delivery.
Proven ability to manage customer expectations and project scope
Ability to analyze complex customer environments and business requirements and develop enterprise-class security solutions leveraging software solutions.
Ability to facilitate regular customer meetings that acquire information, set expectations, provide project status updates and manage critical situations
Ability to recognize project changes, identify risks and contingency plans, and work with customer resources and internal resources to effectively mitigate project risk
Ability to implement within defined methodology and improvise as required to meet objectives and timelines.
Effectively communicate project status information internally through clearly written status reports and communication meetings
Accurately track project time to provide actual versus planned information
Ability to function as technical resource and project manager in addition to working with a small team
Intermediate to advanced-level knowledge (installation and configuration through troubleshooting and third-party integration) of Linux (RedHat, SuSE), Perl, Regex expression parsing, and SQL
Working knowledge and experience with mission-critical enterprise computing environments, including application architectures, network and application protocols and database reporting tools.
Working knowledge and experience with network architectures, infrastructure and components, including, but not limited to, routers, switches, firewalls, IDS systems, IPS systems, vulnerability scanners, antivirus software, asset management systems, security event management systems.
Extensive system administration experience in the use of Unix (HP/UX, Solaris, AIX, Linux) and Windows Servers (NT/2000/2003).
Five or more years of technical consulting and/or technical sales experience
Background and experience in a security related industry
Experience working in a fast paced, customer driven start-up environment
Location: Redwood City, CA
Degree: B.S./M.S. in Computer Science or other information technology field or equivalent work experience
Clearance: Positions DOES NOT require a security clearance.
KEYW is an Equal Opportunity Employer EOE, M/F/D/V.
KEYW Corporation - 9 months ago