CarVal Investors is a leading global alternative investment fund manager focused on distressed and credit-intensive assets and market inefficiencies. Since 1987, our experienced team has navigated through ever-changing credit market cycles, opportunistically investing $65 billion in 4,388 transactions across 67 countries. Today, CarVal Investors has approximately $8 billion in assets under management in both credit and real estate strategies.
The Technical Support Analyst will be part of the CarVal Investors Information Technology team supporting business-critical hardware/software that directly supports day to day business functions globally. This role requires combined business and technical knowledge to provide excellent first and second level support of desktop hardware, business applications and IT infrastructure while ensuring corporate standards are met. The Technical Support Analyst will play a key support role in moving the business forward with its IT strategy. This role will primarily support North America but, will also include occasional support of our other offices across the globe.
Responsibilities will include, but are not limited to, the following:
50% - Provide support for desktop hardware and software, including trading applications, market data services, standard Microsoft applications, Microsoft server software, video conference devices and mobility solutions via phone, email, and desk side support
30% - Administer vendor applications that have been adapted to CarVals business needs as well as proprietary information systems
10% - Evaluate and support implementation of new technologies. Our IT team also provides resources for projects such as software/hardware deployments, in addition to piloting new technologies required by our business.
10% - Collaborate with other IT resources, including our global partners, to provide the highest level of customer support
Bachelors degree in Computer Science, MIS or equivalent experience
3 + years IT experience
Previous direct customer service experience
3 + years experience supporting Windows 7 operating system
4 + years experience with Microsoft Office Suite
Results driven with the ability to work in a fast paced work environment, in addition to showing demonstrated initiative
Experience making appropriate decisions in a high pressure fast paced environment
Excellent written, interpersonal, and verbal communication skills including ability to effectively communicate with individuals across all levels and functions within the organization
Demonstrated experience learning quickly, demonstrating resilience, and adapting to changing technology on a continual basis
Demonstrated ability to work successfully in both a team environment as well as independently
Able to handle multiple tasks and projects simultaneously and manage priorities effectively
Ability and willingness to work extended and/or non-traditional hours as required
3 + years IT experience in financial industry
Fundamental knowledge of ITIL V3 framework
Experience with Remote Access Technologies (VPN, Citrix)
Experience with Microsoft Windows Server 2003, 2008 R2, IIS, and SharePoint
Experience leading technology migrations (upgrades, technology changes)
Experience with highly available infrastructureapplication configurations
Experience administering 3rd party business systems
Experience with Mobile Device Management Systems
Experience administering Office 365 for the enterprise
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