Customer Service Supervisor Burlington Coat Factory -
City of Sunrise, FL
Bring your passion for fashion to today's Burlington Coat Factory. If you are interested in a career in retail, consider joining one of the largest off price retailers of apparel and home furnishings in the nation. We always have a large selection of quality name brand merchandise at huge savings; coats, clothing and shoes for the whole family, fashionable accessories, home decor, and everything for baby. Burlington means one-stop shopping for labels you love at prices you love even more. With more than 450 stores, we're always looking for good talent that can drive results. We currently have the following positions available: Full time and Part time Customer Service Supervisors
General Purpose of Position: The Customer Service Supervisor (CSS) is responsible for ensuring the highest level of customer service throughout the store. As a leader on the customer service team, the CSS will assist in the supervision of cashiers and customer service associates. This individual will focus on improving the overall customer experience through interaction with customers on the selling floor.Â
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focus of position:
Positively demonstrate the company's Core Values by developing trust and respect among peers and management, working in teams and partnering with others through collaborative work ethics, and driving business results by placing a high priority on detail and accuracy to successfully complete all tasks Deliver excellent customer service and demonstrate a high degree of professionalism Â
Responsibilities:
Drive the delivery of exceptional customer service by insisting on friendliness and creating a 'heads up' mentality on the part of all store associates. Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service Improve sales results through greeting and assisting customers on the sales floor; communicating customer requests to management Maintain appearance of register area and keep supplies stocked Monitor compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, security, sales and record-keeping procedures
Ensure the accuracy and efficiency in ringing sales and accurately maintaining all cash and media at the registers Follow guidelines prescribed by the Customer Service/Logistics Manager to monitor associate breaks, ensuring they are being taken and that there is adequate coverage to minimize customer wait times Support associate customer service training and communication efforts through participating in morning rallies and utilizing the Service bulletin board Assist in communicating information to cashiers regarding special promotions and sale items Accurately ring up sales when requested by the manager on duty Ensure validity of customer returns, exchanges, check authorizations, and voids Monitor all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness Provide orderly maintenance of front-end equipment and supplies, and communicate systems and equipment issues timely Any other tasks as assigned from time to time by any member of the management team Â
Skills and Competencies:
        Ability to provide outstanding customer service and teach those behaviors
Ability to supervise front end operations effectively Ability to process information/merchandise through computer system and register system Ability to maintain a fair, consistent set of standards as they apply to work force Ability to adjust priorities and manage time wisely in a fast-paced environment Ability to function effectively in a team environment Ability to read, count, and write to accurately complete all documentation Ability to communicate in a clear, concise, understandable manner, listen attentively to others, understand material, and provide instructions to associates Ability to operate all equipment necessary to perform the job Ability to stand for extended periods, and to move and handle merchandise, which entails lifting, and perform all functions as set forth above
Requirements:
6+ months of cash handling experience, preferably within a Big Box or Specialty environment Availability to meet minimum scheduling requirements as set forth by the company including working nights and weekends. Strong interpersonal, communication, organization and follow-through skills
Ou r ideal candidates will be self motivated, team players, who have the desire to succeed. We care about our employees, have a supportive environment that values trust and respect, offer a competitive wage and benefits package that includes a generous paid time off plan, plus an associate discount, and a company matched 401(k) to name a few.
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Burlington Coat Factory is an equal opportunity employer committed to workplace diversity.
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Come join our team. Â You're going to like it here!
Apply Here
Burlington Coat Factory - 13 months ago
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