Customer Service and Relationship Executive
Orion Ornamental Iron, Inc - North Hollywood, CA

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Job Purpose:
Customer Service for wholesale customers; providing product and service information; resolving product and service issues.

  • Attends high volume customer calls by answering product and service queries; providing information about products and services.
  • Resolves product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Customer Retention through proactive calling, estimate conversion, resolving invoicing issues.
  • Maintains and updates customer account information.
  • Prepares daily reports for the management.
  • Contributes to team effort by accomplishing related results as needed.
  • Highly organized and follow up skills to ensure good customer service experience.
  • Window Covering / Home Decor experience is a plus.
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multitasking

Monster - 20 months ago - save job