Computer Operations Supervisor
Maxsys Solutions, LLC - Plano, TX

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Maxsys Solutions has partnered with a leading company in the search for a Computer Operations Supervisors . The Computer Operations Supervisor will be responsible for supervising all Computer Operations activities and personnel. The Supervisor’s responsibilities include, but are not limited to, monitoring and maintaining job schedules, file transfers, fax transmissions and collection of data files from all properties.

  • This is a six month contract to hire position***
Computer Operations Supervisor Responsibilities
Manages team to identify, track and resolve end-user problems
Monitors production jobs and processes in the following systems: Control M (Monitors over 1000 jobs per day), Patrol, IMS 4000

Computer Operations Supervisor Facilities Management

Maintain current vendor List, Air conditioning maintenance schedule coordination, Computer room cleaning schedule, UPS and Generator maintenance schedule, Infrared inspection schedule, Support and maintain a computer room with UPS system and redundant electrical power

Maintain tape library for media stored on and off site

Monitor, control and manage issues related to Computer Operations and follows-through to ensure resolution

Reviews scheduling to optimize staffing to cover operations 24/7/365

Streamlines and documents Computer Operations processes / procedures to optimize efficiencies of the department

Assists agents in resolving issues related to non-routine or complex software, hardware, procedural problems

Evaluates team performance and administers coaching and counseling of the staff by enabling management “best practices'

Leads and supports projects and initiatives as required Serves as inter-departmental liaison to refine call center and troubleshooting/trend analysis procedures as well as utilizing experience with organizing, documenting, and optimizing problem solutions.

sologig - 4 years ago - save job
About this company
15 reviews
MaxSys is a professional staffing and solutions firm, offering the best in innovative and creative professional service needs. MaxSys...