Maxsys Solutions has partnered with a leading company in the search for a Computer Operations Supervisors . The Computer Operations Supervisor will be responsible for supervising all Computer Operations activities and personnel. The Supervisor’s responsibilities include, but are not limited to, monitoring and maintaining job schedules, file transfers, fax transmissions and collection of data files from all properties.
Computer Operations Supervisor Responsibilities
- This is a six month contract to hire position***
Manages team to identify, track and resolve end-user problems
Monitors production jobs and processes in the following systems: Control M (Monitors over 1000 jobs per day), Patrol, IMS 4000
Computer Operations Supervisor Facilities Management
Maintain current vendor List, Air conditioning maintenance schedule coordination, Computer room cleaning schedule, UPS and Generator maintenance schedule, Infrared inspection schedule, Support and maintain a computer room with UPS system and redundant electrical power
Maintain tape library for media stored on and off site
Monitor, control and manage issues related to Computer Operations and follows-through to ensure resolution
Reviews scheduling to optimize staffing to cover operations 24/7/365
Streamlines and documents Computer Operations processes / procedures to optimize efficiencies of the department
Assists agents in resolving issues related to non-routine or complex software, hardware, procedural problems
Evaluates team performance and administers coaching and counseling of the staff by enabling management “best practices'
Leads and supports projects and initiatives as required Serves as inter-departmental liaison to refine call center and troubleshooting/trend analysis procedures as well as utilizing experience with organizing, documenting, and optimizing problem solutions.
sologig - 3 years ago
MaxSys is a professional staffing and solutions firm, offering the best in innovative and creative professional service needs.