Emergency Road Service Agent (Work From Home)
U-Haul 992 reviews - Phoenix, AZ

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Emergency Road Service agents answer in-bound calls from customers who need road service assistance during their rental. Agents assess the type of assistance needed, assist customers with minor technical or mechanical issues, coordinate mechanical service or other assistance to be sent to the customer as needed based on the situation, and follow up to be certain customers receive service in a timely manner. Thorough and accurate written documentation of all situations is also an important part of this job.

Strong listening skills, attention to detail, the ability to handle high volume work load, and a patient and positive attitude are required.

1-2 years experience performing some type of customer service related work is also required. Must be mechanically inclined.

A general knowledge of mechanical and automotive skills is preferred but not required.

Road service or mechanical service background is a plus, but is also not a requirement for the job.

This is a work at home position that requires a quiet, private, work area, and an individual who is self-motivated and able to work independently.

Initial two weeks of paid training is conducted at our corporate office in downtown Phoenix prior to an individual starting to work from home.

Additional, on-going training is provided to assist an individual with their continued development and success.

Must provide your own computer, high speed internet and headset.

Please contact a recruiter for full details on technical requirements.

Emergency Road Service is open 24/7/365 to serve customers. Agents must be available to work holidays and one weekend day per week.

This is a work from home (WFH) position, when you telecommute from home you must have:

Your own computer with Windows XP, Vista, or Windows 7 operating system (not compatible with MAC operating systems)

A reliable cable or DSL broadband internet connection and you must purchase your own USB headset

You must be able to download software, a VOIP (Voice over Internet Protocol) phone system is used, and a landline or cell phone is NOT needed for this position.

Broadband or High Speed Internet is required. (A wired connection is required.) Air card, satellite or other non-wired ISP connections are not allowed

Minimum up load and down load speed: 1Mbps or greater. To run a speed test navigate to http://www.speedtest.net/ and click on “Begin Test”.

Additional requirements

Clear speaking voice

Excellent customer Service communication and interpersonal skills

Effective problem solving skills

Reasoning and decision making abilities

Ability to perform under time constraints and maintain attention to detail

Exemplary attendance

Type 25 wpm

Basic knowledge of United States and Canadian geography

Basic knowledge of PC applications

Work Environment:
This is a work at home position that requires a quiet, private, work area, and an individual who is self-motivated and able to work independently.

About this company
992 reviews
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