Systems Engineer - Senior
Dean Health - Madison, WI

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If you believe every job can impact the customer, let’s talk. When you choose a career at Dean Health Plan, the relationships you build with our members, agents, employer groups, health care providers and even your fellow employees will establish the foundation for your professional growth and Dean Health Plan’s continued success. Embracing values, such as teamwork honesty, trust, excellence and results will help you fulfill the promise made by all Dean Health Plan employees: Make the customer your number-one priority. It’s this commitment that has allowed Dean Health Plan to set the standard for the health care industry and its employees for more than 25 years. If this sounds like the kind of company you want to work for, read on!


The Senior Systems Engineer has primary responsibility for infrastructure technologies including Windows and Unix servers, storage, telephony, network, and applications. Administer hardware platforms, operating systems, and infrastructure applications and includes the configuration, installation, deployment, monitoring and level 3 support. Proactively monitor and respond to technical hardware and software problems utilizing a variety of tools and methods. Troubleshoot and identify potential performance and capacity concerns and initiate appropriate corrective actions. Provide coordination between users, technical staff, application owners, and corporate entities to ensure effective technology managment. Mentor less experienced engineers on practices and procedures of server, storage, or network technologies.


Provide level 3 support for server, storage, network, or voice technolgies

Install, configure, and maintain hardware platforms, operating systems, and infrastructure applications

Analyze current hardware platforms and provide recommendations on the planning for optimal performance and for future direction of infrastructure technology

Proactively monitor hardware platforms for potential performance and capacity concerns

Develop and execute system-level test plans and patching activities

Consult on infrastructure changes as a subject matter expert

Define, plan, and perform system backup and recovery services

Maintain a broad knowledge of of current and future server/storage/network architectures, technologies, and products

Represent infrastructure on medium to large corporate projects

Participate and manage internal technology implementations, upgrades, and retirements

Troubleshoot complex issues related to hareware, software, or environmental components

Set direction for server, storage, and network design and practices

Develop technology standards for area of expertise

Participate in 24x7 oncall rotation

Mentor and coach less experienced engineers on complex projects and processes


Plan and test backup and disaster recovery strategies

Implement and adhere to solid server security practices

Lead and suggest process improvements and standards

Work with peers to develop team processes and documentation

Develop rules and procedures

Stay current on industry trends and technology features

Technology vendor management


Bachelor Degree or equivalent work experience

5+ years experience in corporate server, storage, or unix environments

Demonstrated experience working well with customers of varying levels of technical expertise in high-pressure situations and complex environments.

Experience in working with end users to develop effective solutions to diverse and complex business problems.

General Server Administration of physical and virtual servers which include Windows Server 2003/2008/2008R2, ESXi, and Exchange 2010

Solid knowledge of Active Directory structure and administration, group policy, user accounts and security groups

Solid networking troubleshooting skills – LAN & Wireless

Experience administering Anti-Virus/Anti-Spam products

Windows server experience with Server 2008R2, VMWare, and Exchange administration

Storage/backup experience working with EMC CLARiiON and Tivoli Storage Manager products

Unix AIX 6.x, 7.x administration and support experience

Knowledge of Industry best practices in server, storage, and unix environments

Teamwork - Work cooperatively and productively with others to achieve results. Act to promote a healthy work climate, good morale and cooperation between team members. Promotes teamwork by building commitment and maintaining optimism.

Customer Orientation - Listen and respond effectively to customer questions; resolve customer issues with a focus on customer satisfaction for all internal and external customers. Use a team approach when dealing with customers. Follow up and evaluate customer satisfaction with a focus on exceeding customer expectations.

Project Management - Plan and organize medium to large projects. Work with project team members to achieve goals and milestones. Successfully implement technology projects on time and with proper documentation.

Decision Making - Identify purpose and objectives. Gather and analyze data and develop rationale for decisions. Consider alternatives and assess their impacts and potential problems. Implement decision and evaluate results.

Technical Expertise - Understand technical aspects of one's job and continuously build knowledge, keeping up-to-date on the technical or procedural aspects of the job. Make oneself available to others to help solve technical or procedural problems or issues. Apply technical/procedural knowledge to correctly address a situation in a timely manner.

Coaching and mentoring - Mentor and develop less senior staff. Demonstrate concern for treating people fairly and equally. Develop technical skills of team members and be available to assist with technical questions and issues when they arise.


Bachelor Degree

MCSE / MCITP Certification preferred

VCP Certification preferred

Basic shell scripting knowledge to assist in automating administrative tasks

Experience working with network and or/voice technologies

Knowledge of the healthcare industry

Rewards and Benefits

At Dean Health Plan, our rewards go beyond just your paycheck. Our competitive benefits package also includes programs and services that help make your life and work more enjoyable and rewarding.

Comprehensive health insurance plan that includes coverage for domestic partners, 401(k) account, Safe Harbor and profit sharing programs

Tuition Reimbursement

Leadership Development Training

Business Casual work environment

Corporate Health and Wellness program that supports and rewards healthy lifestyle choices, including healthy food options, onsite shower and changing rooms, company-wide wellness challenges and much more!”

Employee social events; casual days, cook outs, etc.

Required Skills

Required Experience

Dean Health - 14 months ago - save job - block
About this company
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In Wisconsin, health care could be spelled D-E-A-N. As one of the largest integrated health care delivery systems in the country, Dean...