The Quality Management Specialist (QMS) is a position on the Operations team reporting to the District Manager. The QMS conducts audits that measure conformity to established regulatory, industry and proprietary brand standards for clients in the restaurant, hotel, supermarket and health care industries. In many cases, the QMS uses best practices and experience to work with a client in a way that goes past auditing and addresses root cause and business solutions.
Responsibilities Include
Performing food safety and brand standards audits in retail settings, including restaurants/food service and supermarkets
Consulting with clients on issues observed during inspections
Developing and maintaining client relationships
Facilitating communication of food safety and brand standard information to clients
Utilizing problem solving and judgement to provided clients with ways to solve concerns and avoid future problems
Educating clients regarding issue resolution, the science of why problems occur and best practices to avoid problems
Understanding quality and flavor profiles, including tasting, that go beyond manuals and written analyses
Observing cooking, preparatory processes and clean-up to ensure proper practices, safety and customer satisfaction
Evaluating, in a direct manner, customer experiences with clients
Promptly completing and submitting assigned reports
Consistently traveling daily throughout the assigned territory - The QMS must maintain a service vehicle and service equipment in excellent condition
Overnight travel in the region is required; Up to 65% or 12 days a month
Weekend and evening work will be required
Requirements
Position Requirements Degrees and Experience
Must have at least 1 of the following:
Bachelor's degree in a Science
Bachelor's degree with at least two (2) years experience in food related work
Associates degree with at least four (4) years progressive experience in food related work
High School Diploma/GED and at least five (5) years progressive experience in food related work
Also required:
A valid driver's license and good driving record; No more than three (3) minor violations and no major violations in the last three (3) years - This will be verified upon offered employment
Excellent computer skills - Proficiency in Microsoft Office tools is required
This position requires overnight travel; Up to 65%. Candidates must be willing to travel by car on a daily basis and by plane as needed
Desired Skills and Experience
Experience in Auditing, Inspections and Quality Assurance a plus
ServSafe, CP-FS, REHS/RS Certification(s) a plus
Consistent travel experience in a current or previous position a plus
Strong verbal and written communication skills
Candidates must be well organized and comfortable working independently
Strong technical knowledge of food safety is preferred
The Steritech Group, Inc. is an Equal Opportunity/Affirmative Action Employer
The Steritech Group, Inc. - 13 months ago
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