Project Associate
Ecova - Spokane, WA

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Ecova--Making a World of Difference
At Ecova, we believe each individual, no matter the role, can make a difference for our clients, the environment and for themselves. Ecova is built on a strong foundation of integrity, community, leadership, persistence and urgency.
Our highest goal is to be the market leading, trusted advisor to organizations driven to maximize results, reduce expenses, manage risk and improve environmental performance. Our focus is to grow results on saving resources for our clients – from utilities to facilities. We apply data-driven insights – from demand to impact – to target inefficiencies and See More, Save More and Sustain More for our clients.
We strive to deliver results and innovation through efforts of our unparalleled people to each and every client with whom we engage. We’re on the look-out for team players to work with us in serving as an integral extension of our clients to measure, analyze and improve resource management. Come join the Ecova family… together we can Make a World of Difference.

Waste Consulting

The Carbon and Sustainability Team leverages Ecova’s utility bill payment and energy management foundation to provide holistic carbon and sustainability consulting services to our many Fortune 1000 customers. Our interest lies in expanding our clients’ appreciation of the opportunities in, and interconnections between, the varied aspect of carbon and sustainability management. To realize this goal, we provide executive level strategic planning, carbon accounting and reporting, internal training and communications, and custom sustainability services. In addition, we are currently incubating expanded waste management and product carbon footprinting/life cycle assessment services.

Project Associate, Waste Consulting

Responsible for the execution of multiple and varied project-related tasks.

Role Description
  • Makes outgoing calls to collect contact information and details regarding waste services.
  • Manages and maintains multiple spreadsheets containing large datasets.
  • Coordinates various details for major projects.
  • Analyzes and reviews reports, and spreadsheets for accuracy, completeness, errors, and eligibility.
  • Identifies errors in both written and text documents and resolve.
  • Responds to customer complaints and concerns to ensure customer retention and satisfaction.
  • Prepares and maintains reports and records for processing.
  • Fields incoming phone inquiries, provide information to callers regarding ongoing programs and projects, and promote Ecova’s products and services.
  • May provide administrative service to teams by copying documents, composing email and internal memos, researching marketing and creating presentations and reports.
  • May generate reports, prepare and monitor invoices and expense reports.
  • May manage multiple tasks on multiple projects including answering customer hotlines, printing and/or creating training materials, data entry, scheduling meetings and training sessions, filing documents, and counting coupons.
  • Support our program managers and project teams and assist customers and be responsible for various special projects that are deadline driven.
  • Performs related work as required.

Role Competencies
  • Bachelor's degree in a related field preferred.
  • 0-2 years of experience involving customer service, interacting with clients in person and by phone, and organizing and prioritizing work tasks.
  • Standard concepts, practices, and procedures within a particular field required.
  • Proven ability to work with Microsoft Office Suite products.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • A certain degree of creativity and latitude may be required.
  • Strong organizational skills and attention to detail.
  • Ability to multi-task.
  • Ability to deliver a high level of customer service.
  • Comfortable in a fast-paced, professional environment.
  • Effective communication skills, both written and verbal.
  • Ability to remain calm during hectic periods of activity.

Ecova Information
Our salaries are competitive and commensurate with experience. We are a performance-based culture and have goal-based incentive programs and generous employee benefits. Our comprehensive benefit package includes medical, dental, vision insurance, life, AD&D, short- and long-term disability insurance. We also offer flexible spending accounts and 401(k) with a generous employer match.
Ecova is an equal opportunity and affirmative action employer. All qualified applicants will be considered without regard to age, race, color, national origin, ancestry, sex, sexual orientation or preference, religion, marital status, citizenship, veteran status, or physical or mental disability.

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