Customer Service Representative
DeKalb County, GA - Georgia

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Applicants who have not taken and passed the required skills test for this position will be required to do so before being offered employment. The selected applicant will be notified and scheduled for testing.

This register will be used to fill positions in other departments that may come available within the next six months.

Responds to inquiries from customers and the general public and processes payments for water and sewer accounts, sanitation assessments, building permits, zoning fees, park and recreation fees, tax commissioner department fees and other County goods and services from which revenues are collected.

Duties:
Responds to inquiries to start or disconnect service.

Communicates appropriately and effectively with all customers, providing a high level of customer service.

Sorts, opens and distributes incoming bills, correspondence, applications and other mail.

Reviews water and sewer bills to identify cut off dates.

Receives and enters payments in computer for various county services.

Calculates totals of cash and checks received and numbers of fees and licenses processed.

Balances money drawer on a daily basis.

Prepares batch cards and daily cash report and other related records.

Prepares checks and bills for processing through a check remittance machine.

Requests, researches, and verifies requests for meter rereads.
Maintains records and reports.

Prepares credit letters, correspondence, applications, forms, reports and tables.

Minimum Qualifications:
High school diploma or GED; one year of experience in performing clerical, customer service or work in a related field. A combination of training and experience above the mini requirements will be considered.

Supplemental Information:
Evaluation Will Consist Of:
Education
Experience
Background Investigation
Physical/Drug Screening
Skills Test: Data Entry (6000 Net KSPH), spelling (70%), filing (70%), math (70%)

Selected applicants will be notified and scheduled for testing.