The primary responsibility of the Manager - Telecommunications is to manage the staff and equipment of the Telecomm department. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino's policies, practices, and procedures.
. Ascertains departmental training needs and ensures that such training is provided if needed.
. Directs performance of staff and follows up with corrections when needed.
. Evaluates staffing requirements and adhere to budget goals.
. Maintains Symposium Software Program (i.e., scripting, upgrade, etc.)
. Maintains integrity of Switch (i.e., upgrading, equipment, inventory, etc.)
. Reviews and coordinates all agreements pertaining to communication devices, equipment, services (i.e., cellular, pagers, two-way radios, etc.)
. Coordinates additional phone needs in meeting rooms, or suites for convention groups and or guests.
. Manages expansion and upgrades, pertaining to telecommunications to meet the demands of business.
. Produces telephony reports as needed for designated departments.
. Reviews monthly bills, and usage.
. Authorizes and coordinates any addition, relocation or change for administration or tenant phone needs. Minimum Employment Requirements: 21 years of age, proof of authorization/eligibility to work in the United States, high school Diploma or equivalent. Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form. Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts. Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards. Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards. Work varied shifts, including weekends and holidays.
Specific Position Requirements: Minimum of five years experience as an operator. Minimum of three year experience as a supervisor and/or manager. Must possess up to date knowledge of wireless communication services, and products available. Must have technical knowledge of Xtend Software, Northern Telecom Meridian Console, Guestware, LMS,SDD, and hotel's telephone system and call accounting system. Must be proficient in Microsoft Office, especially Word, Excel, PowerPoint. Must be able to perform functions with attention to detail, speed and accuracy. Must be able to prioritize, organize, be a clear thinker, remaining calm and resolving problems using good judgment. Needs to maintain confidentiality of guest information and pertinent hotel data. Physical ability to access all areas of the property. Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke. Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned. Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives. Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness. Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.