At Bank of America we take great pride in creating career opportunities for our associates - and we provide them with the training and support they need to achieve their goals.
Bank of America is seeking professional and motivated candidates interested in the following opportunity:
As a Bank of America Customer Service and Sales Specialist, you would be responsible for managing incoming calls from our credit card customers and developing a rapport with them to broaden our existing relationship. Ninety-five percent of the time will be spent over the phones with customers. You would be responsible for optimizing sales opportunities on each call, for example, soliciting balance transfers from competitors, soliciting cash deposits into checking accounts and offering additional credit card products and services. You must achieve monthly sales goals and maintain minimum call standards.
Associates utilize negotiation and decision-making skills to determine the most appropriate solicitation for each customer while minimizing fraud and maintaining customer satisfaction; consistently offering solutions to our customers by leveraging account information and effective questioning to identify the needs.
Successful candidates are goal-oriented, flexible and possess strong decision-making skills. Additionally, successful candidates have the ability to navigate several computer applications and the judgment to deviate from standard screens, scripts and procedures when appropriate. Extensive training on Bank of America products and services and computer applications is provided.
Required skills:
Excellent oral and written communication skills
Ability to work effectively in a multi-task, high-volume environment
Self-motivated and results-oriented
Excellent organizational skills
Strong decision making ability
Ability to persuade and broaden relationship
Problem solving skills
Desired skills:
Experience with telephone sales techniques specifically with cross selling
Previous call center experience
Previous customer service experience
Previous retail sales experience
Experience with basic typing and computer skills
In return for your talent, Bank of America offers outstanding career opportunities and advancement and promotes a healthy work/life balance through special benefits and programs.
Bank of America is an Equal Opportunity Employer M/F/D/V.
Job.com - 10 months ago
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