Medical Social Worker Special Needs Coordinator (SNC) at Patrick AFB FL
Serco - Cocoa Beach, FL

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Company:
Serco Inc. is a leading provider of professional, technology and management services focused on the federal government. We advise, design, integrate and deliver solutions that transform how clients achieve their missions. Our customer-first approach, robust portfolio of services and global experience enable us to respond with solutions that achieve outcomes with value. Headquartered in Reston, VA, Serco Inc. has approximately 9,000 employees with an annual revenue of $1.5 billion and is part of a $6.6 billion global business that helps transform government and public services around the world.
Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team.
Serco is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).

Functional Area:
Logistics Systems

Department:
The Logistics Business Unit has over 1000 employees and supports all branches of the Department of Defense. We provide our customers a wide range of services including logistics planning, acquisition management and support, third-party logistics, and logistics IT applications. Our services are provided at customer sites and company sites throughout the United States as well as Southeast and Southwest Asia and we help our clients acquire new weapon systems and information technology capabilities to improve and sustain our nation’s defense.
Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well.

Job Description:
Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team.

Our Logistics team needs passionate people who care about the services they deliver to our customer; the United States Air Force. People who want to make a difference. We have an opportunity for a Medical Social Worker - Special Needs Coordinator (SNC) at Patrick AFB, FL.

Job Description:
The SNC oversees and manages the Exceptional Family Member Program – Medical (EFMP-M) IAW DOD and Air Force (AF) policy, and any subsequent implementing guidance. Establishes and maintains procedures to identify family members with special medical and educational needs in a timely manner. The SNC uses a multi-disciplinary and collaborative approach with other key service providers, such as installation youth and childcare facilities, and officer and enlisted spouses groups, to ensure effective outreach and identification of special needs. Ensures AF sponsors assigned to the installation, or whose personnel functions are handled at the installation, are ‘Q-coded” 9EFMP-enrolled) regardless of location of family members.

Required Skills and Experience:Specific Responsibilities include but are not limited to:
  • The SNC social worker oversees and manages the installation EFMP-M IAW DoS and AF policy and any subsequent implementing guidance.
  • Uses clinical assessment skills and maintains procedures to identify sponsors whose family members have special medical and educational needs in a timely manner. The SNC uses a multi-disciplinary and collaborative approach with other key service providers, such as installation youth and childcare facilities, and officer and enlisted spouses groups, to ensure effective outreach and identification of special needs. Ensures family members of the AF personnel or family of the AF member are appropriately “Q coded” (EFMP-enrolled).
  • Ensures all active duty sponsors known to the Air Force Personnel Center, and local Military Personnel Section (MPS) and/or Commanders Support Staff (CSS) where applicable, having family members with special needs are identified in AF medical special needs data in AF-provided data management systems used in the management of EFMP-M.
  • Provides training to installation personnel and medical staff; and consultation as needed to support the implementation of EFMP-M based-wide.
  • Integrally involves in Family member Relocation Clearance (FMRC) process. Ensures all FMRC requirements are implemented by all EFMP-M staff. Coordinates the enrollment process and travel screening for all active duty family members’ and travel screening upon request to the families of DoD civilian sponsored assignments going to an overseas base.
  • Provides oversight to ensure ever AF sponsor with one or more family members with special needs assigned to the installation has a SN file maintained at the Medical Treatment Facility (MTF). Ensures Q-coded sponsors assigned to the installation are contacted annually to determine if there are unmet needs and to request updates of information as needed.
  • Collaborates with the Integrated Delivery System (IDS) and other interagency forums that provide family medical information and referrals to base and civilian agencies. Ensures EFMP families are referred to the Airman and Family Readiness Center for additional community assistance as needed. Maintains a cooperative working a cooperative working relationship with the base MPS, CSS, and Air Force Personnel Center (AFPC). Actively supports the integration of EFMP-M, Exceptional Family Member Program – Family Support (EFMP-A) services at the installation. Provides information, appropriate contact information, and coordinates referral as appropriate.
Required Skills include but are not limited to:
  • Participates in EFMP quarterly case reviews to discuss/assess newly identified families’, complex, or unmet medical needs. Determine the appropriate resources necessary for the families.
  • Patient specific assessments and clinical plans of action will be located in AHLTA and the Special Needs record. Meeting minutes will not contain patient identifying information.
  • Coordinates and participates in designated facility meetings.
  • Participates in the clinic orientation and training of other staff of the Special Needs Program. May serve on committees, work groups, and task forces at the facility.
  • Must maintain a level of productivity and quality consistent with: complexity of the assignment; facility policies and guidelines; established principles, ethics and standards of practice of professional social work, Health Services Inspections (HSI); and other applicable DoD and service specific guidance’s and policies. Must also comply with the Equal Employment Opportunity (EEO) program, infection control and safety policies and procedures.
  • Follows applicable local MTF/AF/DoD instructions, policies and guidelines.
  • Completes medical record documentation and coding and designated tackling logs and data reporting as required by local MTF/AF/DoD instructions, polices and guidance.
  • Completes all required electronic medical record training
Required Experiences include but are not limited to:
  • Must have knowledge and skills to effectively apply SNC functions: a) Assessment: Identification of patients that need special medical and education needs/management; comprehensive collection of patient information and medical status; and comprehensive collection of patient information and medical status; and continued evaluation of an established plan of care; b) Planning: Collaboration with the patient, family/caregiver, primary provider and other members of the health care team for developing an effective plan of care; c) Facilitation: Care coordination and communication among all involved parties; d) Advocacy: Support for the patient and family/caregivers to ensure identified education and appreciate, timely care coordination is received.
  • Mastery of theories, principles, and methodologies underlying psychosocial practice.
  • Knowledge and understanding of developmental growth; dynamics of human behavior, family, and other social systems; and impact of illness and disability on social functioning.
  • Demonstrated abilities in program planning, implementation, and evaluation, and in conducting individual, family, group, and community assessments.
  • Strong capability to work with service members and/or veterans and their families who are experiencing a wide range of complicated mental, emotional, behavioral, physical, psychosocial, and environmental problems.
  • Working knowledge and Accountability Act (HIPAA), and accreditation standards of Accreditation Association for Ambulatory Health Care (AAAHC) and The Joint Commission (TJC).
  • Working knowledge of computer applications/software to include Microsoft Office programs, MS outlook (e-mail), and internet familiarity is required. The ability to input, extract and format data from established databases is desired.
  • Must demonstrate ability to communicate effectively both orally and written.
  • Must be skillful and tactful in communicating with people who may be physically or mentally ill, uncooperative, fearful, emotionally distraught, and potentially agitated.
  • Must demonstrate ability to apply critical thinking skills and expertise in resolving complicated healthcare, social, interpersonal and financial patients situations.
  • Must possess organization, problem-solving and communication skills to articulate medical requirements to patients, families/care givers, medical and non-medical staff in a professional and courteous way.
  • Education. Master of Social Work (MSW) degree from an accredited graduate school of social work.
  • License/certification: N/A
  • Experience. A minimum of two years full-time experience in care coordination, discharge planning or case management in a medical setting within the last four years.
  • Work Environment/Physical Requirements include prolonged walking, standing, sitting or bending, and computer use. Position may require patient visitation at another medical treatment facility. May have exposure to communicable illnesses.
Criminal History Background Check (CHBC) and pre-employment drug screen are required. “Serco Inc. is using this posting for the purpose of building a pipeline of interested candidates for future anticipated positions with our company.”

Employment Type: Full time

Serco , Inc. - 2 years ago - save job
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Serco employs over 100,000 people in more than 30 countries, delivering local services informed by many years of international experience...