Rep, Front Counter Job
Time Warner Cable 3,023 reviews - Georgetown, SC

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Posting Job Title
Rep, Front Counter

Requisition #

Posting Location
Georgetown, SC, US

Area of Interest
Customer Service/Member Services

Position Type
Full Time

Posting Job Description
The Time Warner Cable Carolina region currently seeks a Front Counter Representative for our Technical Operations Department in Myrtle Beach, SC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary

The purpose of this position is to be the primary TV, MISP (Multiple Internet Service provider), and Digital Phone customer contact at our outer office front counter locations. This position requires working with customers regarding billing, upgrading of services and sales of service in a manner consistent with Time Warner Cable policies and procedures, quality standards, customer needs, and applicable local, state, and federal regulations.
Essential Job Functions:

Trains and becomes proficient in selling services in person and by phone to customers and potential subscribers and in working to retain customer and maintain current service levels

Trains and becomes proficient in assisting customers in assessing service repair problems, scheduling service calls and meeting department standards for this function

Trains and becomes proficient in answering customer billing questions, including payment timetables

Trains and becomes proficient in assisting field employees in setting up and authorizing customer accounts

Trains and becomes proficient in handling payment transactions

Adheres to accepted company policy and procedures in providing services to customers

Maintains an acceptable standard of quality in dealing with the customer, both in attitude and ability

Maintains acceptable sales performance

Sells all company products effectively to customers and potential subscribers

Competently performs duties associated with maintaining a cash drawer

Is financially responsible for handling cash assets in their possession, which may include cash received from customers, checks, money orders, and/or credit card payments

Maintains and safeguards company equipment which may include converters, modems, remotes, etc.

Responsible for the overall security of the building and safe, at the beginning and end of each business day

Cooperates with co-workers

Responds politely to customers

Works as a member of a team Accepts change in a productive manner

Performs other duties as assigned

Job Requirements:

Must have at least one year experience in customer service such as retail, banking or call center environment

Proficient PC skills in a windows environment

Ability to read and write in English and use arithmetic skills to accurately complete daily work orders and other paperwork

Strong written, verbal and interpersonal communication skills required to effectively communicate with management, co-workers and customers

Ability to accurately input data, at a minimum rate of 30 WPM, 95% accuracy

Ability to work in a high-pressure environment

Ability to be neat with self and conducts self in a respectable, responsible, courteous manner

Portrays a cooperative and positive attitude towards customers, employees and the Company

Ability to work hours outside of normally scheduled shift with little or no advance notification

Preferred Qualifications:

Call Center and/or banking experience

Bi-lingual skills a plus

Travel requirements and frequency:

Varies based on rotating schedule and needs of the business

Physical Demands:

The physical demands for this position are typical to an office and field environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and discounted services (in specified areas).
Time Warner Cable is an Equal Opportunity Employer. Qualified candidates please apply at

3752 - South Carolina

Controlling Establishment ID
00142 - Myrtle Beach Oak

About this company
3,023 reviews
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...