Tram Cabin Conductor
Goldbelt, Inc. - Juneau, AK

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Title: Tram Cabin Conductor Department: MRT Tram Operations Hours of Work: 30-4 0 hours

Category: Seasonal FLSA Status: Non-Exempt Salary/Grade Level: DOE Date Approved: 2/9/2013 Reports to (Supervises/Liaison): Tram Operations Supervisor


Under the direction of the Tram Operations Supervisor, is responsible for loading/unloading passengers on/off a tramway cabin and acting as a conductor inside the cabin during passenger transport.

  • On a daily or shift basis, and in accordance with GATI’s policies & procedures and in accordance with all ANSI B-77 guidelines, is the sole cabin conductor or attendant who is responsible for the safe and orderly traffic of passengers on/off a tramway cabin;
  • Advises and assists passengers.
  • Maintains surveillance of his/her jurisdiction; has authority to slow or stop the movement of the cabin when entering the loading dock, whenever wind conditions or another condition/situation might cause damage to the cabin or danger to the passengers.
  • Advises the Tram Operator in charge of the control room of any unusual or improper occurrences or adverse weather conditions; if a condition develops in which continued operation might endanger passenger safety, the Tram Cabin Conductor may immediately stop the tram and advise the Tram Operator.
  • Keeps current on training received on operating procedures related to enclosed cabins, loading/unloading, control center communications and customer service interaction.
  • Knowledge or willingness to learn on proper use of manual switches under his/her control; load limits; passenger capacity; emergency evacuation equipment and procedures, and applicable safety procedures.
  • Coordinate with the janitorial staff, shall practice good housekeeping, with particular emphasis on preventing the development of any condition contributing to personal injury; tasks might include cabin cleaning, window cleaning and/or deck area sweeping/mopping.
  • Might receive daily guidance, training or work assignments from the shift Tram Operator in the absence of the Tram Operations Supervisor.
  • Recognize and communicate, immediately, problems that would interfere with the safe operation of the tram;
  • Knowledge or willingness to learn how to follow emergency evacuation procedures, handle emergency or stressful situations in a calm manner, and assist with evacuating the cabin;
  • Ability to work as team member
  • Performs other incidental and related duties as required and assigned
  • Ability to meet time and attendance requirements
  • Ability to work all different shifts including holidays and weekends
  • Ability to handle stress under pressure
  • Ability to provide quality customer service
  • Ability to physically climb out of the tramway cabin during Rescue Car Evacuation under the direction of the Director of Maintenance and Operations and/or the Tram Maintenance Supervisor.
  • Ability to physically rope evacuates passengers and self from cabin.
  • Excellent communication and customer service skills.
  • Ability to learn, understand and follow verbal and written instructions/directions.
  • Skill in establishing and maintaining cooperative working relationships with other employees.
  • Ability to work directly with the public, providing information and assistance on a daily basis.
  • Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.

MINIMUM QUALIFICATIONS (education, experience, skills)
  • High school diploma or General Equivalency Diploma (GED)
  • Ability to successfully pass a background check

PREFERRED QUALIFICATIONS (education, experience, skills)
  • Prior Tram Operations experience.
  • Current CPR and first aid certificates;
  • Drug testing may be required.


Constant movement in/out of an aerial tramway cabin up/down a 1800 ft. elevation; exposed to inclement weather conditions(rain, wind, snow); constant public interaction and communication; constant exposure to extreme heights; possible exposure to dangerous situations during emergency evacuations. The Tram is a non-smoking facility with designated outside-smoking areas