Ochsner Health System - Baton Rouge, LA

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Description GENERAL SUMMARY: Greets patients and guests and initiates the process of all ER, inpatient admissions, and transfer paperwork. Obtains and verifies accurate identification and demographical data for the patient's permanent medical record and to assist in accurate reimbursement. Responsible for point-of-service patient facing interactions relating to completing the patient-registration and admission process. Is responsible for improving patient satisfaction through consistently representing Ochsner Health Systems professionally and according to the job duties detailed below. Cross-training to support multiple functions across all patient and payer types. Schedule is considered a flex schedule that will require evening and weekend hours and/or emergency coverage, depending on business needs. As a 24 hour service area, employee will, be expected to work various day, evening and weekend hours. Work involves interactions with doctors, nurses and other hospital personnel. The position requires strict patient confidentiality. Demonstrates actions consistent with Ochsner's "Expectations" as duties are performed on a daily basis. MINIMUM QUALIFICATIONS: A. Education, Experience & Training: High school diploma or equivalent; Associates degree or higher and 2 years of related experience in hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail, hotel and/or customer service related position. High school diploma or equivalent, along with 3- 4 years of related experience in hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail, hotel, and/or customer service related position may be substituted for higher educational requirement. CHAM, CHAA, Certification as a Medical Assistant (or other medical specialty-based.certification) preferred but not required. Employee will be required to complete a Medical Terminology course within one year of hire. B. Other Qualifications: Customer service focused with demonstrated ability to gather and disseminate information through effective communication with a diverse range of people, either in person or over the phone. Excellent oral and written communication skills and ability to work collaboratively with other departments and functional areas. Must exhibit sound judgment in handling/escalating difficult situations and good organizational, time management, interpersonal, and conflict resolution skills. Excellent decision making skills; good analytical skills with a strong attention to details are necessary. Proficient in the use of personal computers and associated software applications (Excel, Word, email functions). Ability to prioritize tasks to meet the needs of the Financial Services department and the clinical areas. Ability to perform job duties in self-directed work environments. Ability to learn new systems associated with the responsibilities of various functional areas. Must maintain a professional appearance at all times. Must be open to learning while working as a team player to carry out daily duties in a timely and accurate manner. Must display excellent prioritization and organization skills and handle several tasks and interruptions in a positive manner. Must contribute to an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.

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Ochsner Health System is southeast Louisiana’s largest non-profit, academic, multi-specialty, healthcare delivery system with nine...