The Office Administrator is primarily responsible for providing professional and proficient administrative assistance to effect efficient office administration for the District Office. This position involves daily contact with customers, Account Reps., and Smith & Nephew Orthopaedics administrative personnel. Must possess the organizational skills necessary to complete concurrent task, each with strict deadlines.
>Provides administrative/secretarial support (dictation, transcription, typing, proofreading/editing, filing telephones, faxing, copying, mail distribution, etc.) for the District Office.
>Processes check requests and forwards to Smith & Nephew Orthopaedics in a timely manner for payment of office expenses.
>Develops rapport with O.R. staffs and material management.
>Secures P.O. numbers from customers and processes customer orders and restocks.
>Handles customer complaints.
>Prepares product bids to hospitals, resolves pricing issues, analyses freight, etc.
>Performs customer service function (i.e. surgery schedule, backorder dates, product availability, pricing, etc.)
>Function as Account Services Representative if required.
>High school diploma. Two years of college business related courses preferred. Minimum of three years secretarial, customer service, or administrative experience required.
>Experience with inventory tracking system preferred.
>Typing speed of 40 wpm.
>Good verbal communication skills with proficient use of tact, diplomacy, discretion, and judgment.
>Good written communication skills with proficient spelling and composition abilities.
>Must have PC application experience. Experience with word processing and spreadsheets preferred.
Advanced Surgical Devices
Smith & Nephew Inc. - 19 months ago