Support Specialist / FileNet DMS Admin
Apple - Santa Clara Valley, CA

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Under the guidance of a Sr. Desktop Systems Specialist / Technical Project Mgr, and in conjunction with companywide IS&T resources such as a helpline and repair center, he or she will assume primary responsibility for day to day technical support for department personnel. Tasks will include installing, configuring, and troubleshooting of end user computers / iDevices, local network infrastructure, and server connections. Users will frequently request recommendations for hardware & software purchases & upgrades.

Routine communication of highly technical information to both technical and nontechnical recipients at all levels of the organization will be involved.They will also become responsible for superuser / business-side administrator duties on a web-based FileNet document / content management system, serving as the primary liaison between users, Operations, and IS&T. This platform will receive server and backend support from corporate IS&T resources and the vendor, but the candidate will be expected to field basic user Q&A and act as the Operations team’s internal SME. Apple’s Law, Government, & Security (LGS) department focuses on providing high quality, innovative legal, government policy, and security services to Apple's various business units in a manner that reflects our role as fiduciaries of Apple, with honesty, ethics, and integrity.The Operations team within LGS drives technology, planning, and communication strategies to support the priorities of the department. We are looking for a bright and motivated individual to supplement our internal technical support capacity and assume business administrator duties for an IBM FileNet document management system when it goes live later this year.

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