We are looking for an individual to be a part of our customer service and sales administration team. This position is accountable for daily customer service, sales orders; RMA’s and the backlog management functions for both domestic and international customers.
Key Job Respon sibilities:
· Sales Order Management
· Validate and process sales orders consistent with company policies
· Create and maintain customer information in multiple ERP systems
· Manage and research requests related to product availability, lead times, shipping status and expedites.
· Backlog Management
· Facilitate and negotiate order changes and cancellations
· Assist customers with credit related issues, negotiate payments and provide payment reminders.
· Provide timely reporting to management on status of open orders and shipping expectations.
· Customer Communication (Internal/External)
· Answer incoming and make outbound calls to/from both internal and external customers.
· Manage email communication for both internal and external customers.
· RMA Facilitation & Issue Resolution
· Process RMA requests
· Manage and resolve discrepancies and customer concerns
· Quality & Customer Service
· Develop and maintain positive working relationships with internal and external customers.
· Back up for other team members across the global regions
Primary Job Requirements:
· Must have 5 years or more customer service/order management/administrative experience
· General knowledge of order entry procedures along with ERP/MRP systems a must
· Strong typing, ten key, computer skills (MS Office) and aptitude a must
· Self-starter with a sense of urgency to complete work
· Ability to organize, prioritize and stay on task
· Perform well within a deadline-driven and results-orientated environment
· Ability to work as part of a team with demonstrated ability to negotiate win-win resolutions to issues
· Excellent verbal and written communication skills
· Excellent customer service skills & experience including demonstrated conflict resolution abilities
· Bilingual in Spanish, Mandarin, German and/or Hindi a plus
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