Payment Specialist II
Provides administrative support in the collections process. Assists in preparing outstanding accounts reports and gathering credit and/or reference information. Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports. Maintains records on credit risks, delinquent accounts, and incomplete files. Assists in resolution of outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources. May place calls or send messages to customers regarding delinquent payments or unresolved issues to determine reason for payment delinquency and to obtain payment commitments. Exercises discretion in collection activities with some internal approvals required.
Update all new vendor setups and vendor changes in Harbor Flex and write up corresponding vendor set up requests for Accounts Payable.
Ensure that Accounts Payable is making all corresponding vendor changes in Peoplesoft.
Ensure that analysts put payments on hold for any vendor setups in process.
Work with the field to retrieve missing lease documents for the Lease Accounting Analysts and/or Auditors.
Research and respond to internal customer inquiries using an internal ticket tracking system. Ensure that responses are accurate and timely.
Support the Lease Administration Department on special projects, as needed.
Update the stop payments/void spreadsheet daily for your region, and verify in Peoplesoft and Harborflex that the required action has taken place.
Experience navigating multiple computer screens and programs while interacting with customers on the phone.
Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).
- High School diploma or equivalent
- One year payment processing, credit and/or collections experience
- One year computer data entry experience
High school diploma with 3-4 years AP experience in an Accounts Payable or Finance environment at a large company.
Good written and oral communication skills.
Ability to perform job objectives independently that are routine and recurring in nature with training and support provided by Management.
Ability to manage conflicting priorities established by Management to meet pre-established deadlines.
Good organization and time-management skills.
Basic working knowledge of web based financial software.
In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!
Sprint is a background screening, drug screening, and E-Verify participating employer. We are an Affirmative Action and Equal Opportunity Employer, M/F/D/V.
Finance / Accounting
KSOPHM - OVERLAND PARK, KS CMPS TRUMAN
6480 SPRINT PKWY BLDG 13
Sprint - 13 months ago
Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With more than $26...