Customer Service Technician
Knology - Pinellas Park, FL

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The CST performs a variety of duties related to the installation and service of bundled telecommunications services in customers’ homes and businesses. Primary Functions: · Installs and troubleshoots telephone, cable, and internet services from drop tap to antenna terminals on customer equipment

· Climbs poles, ladders and other structures with proper equipment (safety belt, safety strap, and climbers)

· Educates customers on channel line up and use of service related equipment

· Analyzes video/audio quality and determines acceptability of video/audio delivered upon completion of installation

· On call during scheduled time periods, and responds to calls as needed

· Performs all work in accordance with Knology’s Quality Control guidelines

· Operates and maintains assigned vehicle in accordance with Company guidelines, and ensures that vehicle is stocked with necessary equipment

Secondary Functions: · Coordinates with other departments as necessary to ensure customer satisfaction and problem resolution

· Maintains sense of urgency and consistently meets deadlines

· Accurately completes required paperwork and documentation associated with each job assignment

We have a video about the CST Installer role that can be viewed at the following link: http://www.knology.com/knologyvideo.cfm

If you are unable to connect to connect to the video from the above link, you can also copy the link and paste it into your browser.

Requirements / Qualifications:
Qualifications: · High School diploma or equivalent is required

· Valid driver’s license and satisfactory driving record is required

Skills and Abilities: · Experience in telephone, cable, or internet installation is preferred

· Must be able to use laptop and handheld device to enter account notes and post customer payments

Physical Requirements: · Frequently moves/transports loads of 75 lbs

· Frequently works while standing

· Vision ability: close vision, peripheral vision, color vision, and ability to adjust focus.

· Works and travels in all types of weather conditions.

· Manipulates connectors, fasteners, wires and uses hand tools

· Must be able to climb ladders and or poles

· Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces

· Frequently required to verbally communicate with customers and other employees

Knology - 16 months ago - save job - block
About this company
26 reviews
Knology keeps couch potatoes knowledgeable about their local TV listings. The company provides voice, video, and data services through its...