Cricket Communications, a subsidiary of Leap Wireless, is the pioneer and leader in delivering innovative value-rich prepaid wireless services with no long-term contracts serving approximately 6 million customers. Cricket offers nationwide wireless voice and mobile data services over high-quality, all-digital wireless networks. Cricket's innovative products and services, including the award-winning Muve Music® - the first music service designed for a wireless phone, are available nationwide at Cricket branded retail stores, dealers, national retailers and at www.mycricket.com .
We are looking for employees with proven competency in their respective fields, who enjoy taking the initiative, and are comfortable in a fast-paced, team-based environment. We offer our team members a competitive total rewards program which incorporates both short- and long-term compensation and incentives, as well as a comprehensive benefits package.
We’re a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling. To learn more about career opportunities at Cricket please visit www.leapwireless.com/careers .
Primary job function is to assist the Store Manager in managing all aspects of the functions of the store/kiosk/cart in his/her absence.
Assists Store Manager in day-to-day store operations, including:
Targeted sales achievement Merchandising/promotional activities
Customer service and retention, Audits, Employee training, Inventory management, Cash handling, reconciliations and deposits
Customer satisfaction measured by surveys, Store safety and security
Works with the Store Manager to ensure attainment of all net sales and revenue goals including:
Gross sales/net sales
Accessory sales and margin targets
Rate plan take rates
Enhancement targets – features/text messaging/insurance sales, fees, data products and all other add on products
Automatic bill payment targets
Schedules employees for optimum store performance, including back up plans for peak hours, vacation, sick time, training, etc.
Ensures proper opening and closing of the retail location via completing reports and cash reconciliation.
Supports Store Manager in achieving goals by leading the team in inside sales, outside events and outbound marketing.
Drives success by ensuring employees follow the sales process.
Assists customers, handles customer escalations and promotes a positive customer experience.
Assists with the management of the approved store budget by monitoring adherence to customer fee and credit policies/practices.
Assists in the training of all retail staff of company sales procedures/policies, programs, promotions, incentives, etc.
Maintains desired store appearance according to company standards.
Provides input to Store Manager to maintain proper and adequate levels of inventory to support sales traffic.
Participates in month-end inventory reconciliation and audits with Inventory/Sales Representative and the Store Manager. Communicate to Store Manager any inventory discrepancies.
Assists the Store Manager as directed in coaching retail sales staff. Positively influences and motivates all employees by maintaining a team approach in the day-to-day management of all employees. Addresses performance issues to ensure quality and efficiency in the sales process.
Assists the Store Manager in recruiting, selecting and hiring staff.
Conducts weekly staff meetings to communicate company trends, happenings, performance statistics and standards when the Store Manager is absent/unavailable.
Achieves established sales quotas and leads by example in all aspects of the sales process, product knowledge and customer satisfaction/retention.
Assists in managing all aspects of store security and report additional needs or findings to the Store Manager. This includes off duty police officers, video surveillance, bank deposits, armored vehicle pick-up, etc.
Demonstrates technical competence for products and services sold.
Maintains a relationship with the Network Operations Department that allows for ongoing knowledge of and participation in network development, customer-related network issues and resolution of these issues.
Engages in community activities and business development that support business goals.
Shares best practices with other stores.
Education Requirements: Required - HS Diploma or combination of education and experience that enables perform and of all aspects of position. Preferred - Bachelor's Degree in Business, Marketing or related discipline.
Industry Experience: Required - Consumer Sales; Preferred - Wireless Telecommunications or High Tech.
Job Experience: Required - Minimum 1 year proven retail sales leadership experience. Minimum 1 year experience proven leadership skills and employee development. Preferred - Minimum 3 years previous operations experience in a management role in a retail sales function.
Our full-time employees enjoy the following benefits:
Medical, Dental and Vision
Domestic Partner Coverage
Company Paid Life Insurance
Company Paid Dependent Life
Company Paid Disability
3 Weeks Vacation
Jury Duty Pay
Travel Accident Insurance
401(k) with Company Match
Employee Assistance Program
Flexible Spending Accounts
Group Auto & Home Insurance Discount
Discounted Phones & Service for Immediate Family
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Leap Wireless - 17 months ago