User Experience Researcher
LivingSocial - Washington, DC

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LivingSocial is the local marketplace to buy and share the best things to do in your city. We help local businesses grow by introducing them to high-quality new customers and give merchants the tools to make our members their regulars.

Based in Washington, DC, we have more than 70 million members around the world.

At LivingSocial, we move fast, take risks, and pride ourselves on staying flexible, fun, and ferociously committed to executing each day. Do you want to be challenged by your job and be surrounded by passionate, dedicated, and creative people? Are you hungry? If so, we want to invest in you!

The UX Researcher is responsible for planning, executing, and communicating results of user-centered research methods. You will design, schedule and conduct user interviews and usability tests, research design patterns, make user interface design recommendations, and communicate findings to a broad audience. You will collaborate with designers, user experience architects, product owners, and usage metrics analysts during conceptual and tactical user interface design stages of mission-critical projects.

Work with designers, product owners, and engineers to prioritize research opportunities in a fast-paced, rapidly changing environment

Plan and conduct a variety of experience research, including user interviews, usability tests (both in person and remote), ethnographic studies, competitive analyses, and surveys

Design and execute experience research for web and mobile sites and apps

Summarize and publish research findings

Develop a user experience dashboard to track user experience metrics over time

Work with other researchers throughout the company to plan, conduct, and analyze customer studies

Collaborate with metrics analysts to frame hypotheses, conduct A/B tests, and report results

Collaborate with user experience designers to solve complex problems

Communicate user experience research to the entire company

Contribute great ideas

Coordinate activities of outside research vendors as needed

Who will love this position?

Empathetic ability to identify and understand user goals through direct interaction with real users of a product

Able to quickly summarize findings and provide insight into user behavior beyond basic usability metrics

Proven track record of planning and executing usability and other qualitative & quantitative research

Communicates concepts and ideas effectively

Advanced knowledge of and experience in user-centered design methods and tools, including remote and unmoderated techniques

Experience analyzing web usage metrics and business intelligence data and combining with usability data to make recommendations

Understanding of international usability

Experience with usability testing of mobile/tablet applications and sites

Strong communication and presentation skills

High standard of excellence

Is a detail-oriented self starter who works well in a fast-paced, iterative environment

Ability to work in collaborative project teams of designers, developers, and product owners

Requirements :
Bachelor's degree required, advanced degree in Human-Computer Interaction, Human Factors, or equivalent preferred

Has 3-7 years of experience conducting user experience research to inform the design of digital products and services

Experience with usability Ttesting tools such as TechSmith, Morae or Silverback

Experience with prototyping tools such as Axure or Balsamiq

Experience with Adobe Creative Suite and Omnigraffle to produce design communication artifacts including persona documents, wireframes, user experience flow diagrams

Competitive Base Salary


Opportunity to work with committed, talented people with a great sense of humor

LivingSocial appreciates your interest in our company as a place of employment. It is the policy of LivingSocial to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, color, creed, national origin, sex, age, disability or veteran status. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. The company will comply with its legal obligation to provide reasonable accommodations to qualified individuals with disabilities.

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LivingSocial - 2 years ago - save job