Provides courteous, efficient, and timely service to customers. Receives telephone calls, answer questions and resolves customer issues.
The essential duties and responsibilities of the Customer Care Rep position are set forth below. The duties and responsibilities are not listed in order of importance.
Receives and processes customer orders, inquiries and/or complaints covering services provided.
Requires analysis, judgment and sensitivity to customer needs.
Provides appropriate price quotes that fit the customer request.
Provides pricing, availability and schedule information.
Researches and obtains resolutions of a variety of customer complaints and issues.
High School Diploma
2 years or more customer service experience.
Knowledge and experience in PC and Mainframe applications.
Excellent facilitation, communication, interpersonal and organization skills.
Prior transportation experience
YRC Worldwide is an Equal Opportunity Employer
Yellow Roadway Corporation - 15 months ago