Datacard Group is building on a 40-year heritage of innovation and customer success. Our portfolio of solutions, backed by expert service and support, enable card and secure ID programs for financial, government and other markets worldwide. With an unmatched commitment to customer satisfaction, Datacard® remains the industry’s leading brand of secure ID and card personalization solutions.
Position Purpose:
The Contract Specialist will assist Datacard’s Contracts group in administrating service contracts.
The Contract Specialist
will perform the responsibilities detailed below and other duties as assigned.
Responsibilities:
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Preparation and delivery of new and renewal service contract offerings
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Contract database management, contract updating, processing of credits
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Administration of SMA (software maintenance agreement) through Oracle
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Review, consolidation and preparation of customer service agreement files
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Requests or approves amendments to or extensions of contracts
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May act as liaison between company and subcontractors
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Coordinate with finance staff to ensure proper billing and collection of contractual revenue
Basic Qualifications:
·
Minimum of 5 years business experience in customer service environment
·
Strong PC skills with demonstrated proficiency in MS Excel and Word
