Phone Banker
Wells Fargo Bank 10,416 reviews - Boise, ID

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Basic Qualifications

6 months customer service and sales experience.

Minimum Qualifications

Demonstrates basic knowledge of PC skills including the ability to navigate computer applications in a Windows environment and have the proven ability to utilize multiple search engines.

*** Must be flexible for evening/night and weekend schedules. Must be flexible for evening/night and weekend schedules. Currently hiring for Full-Time shifts Monday - Saturday 6:30 am -10: 00 pm with one weekday off and closed Sunday's. Must be available for paid six week training Monday - Friday

*** A Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. An excellent Phone Banker will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues.

*** Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.

*** We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.

*** Our Phone Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.

*** We know you enjoy building those lasting relationships with customers. This role takes you to a new level and keeps you challenged! So, if this is what you're looking for, complete your online profile and link it to this requisition.

About this company
10,416 reviews
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.7 trillion in assets....