Technical Support Specialist I / II
The Jackson Laboratory - Farmington, CT

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Do you thrive on a fast-paced working environment? Are you able to triage and diagnose a wide range of highly technical computer issues? The Jackson Laboratory for Genomic Medicine, based in Farmington, CT is seeking a full-time Technical Support Specialist I/II to join our team of IT professionals. Our Service Desk model looks different from traditional “helpdesk” models because it’s made up of skilled, knowledgeable staff with the tools and access needed to resolve most issues and requests remotely, on first contact. There is frequent interaction with all areas of IT, as well as the entire institution, involving interaction with a broad range of technologies and systems.

Required Skills

Requirements include:
BS in Computer Science and experience with remotely troubleshooting Windows, MAC and Linux in mission-critical enterprise environments supporting hundreds of desktops and users as part of a technical support team,

a minimum of four years of experience in computer support/administration at the enterprise level,

excellent customer service, communication and organization skills,

great multitasking capabilities and problem solving skills and the ability to implement a solution others haven’t before,

familiarity with ITIL or similar industry best practices is a plus

Required Experience

About this company
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The Jackson Laboratory ( is an independent, nonprofit biomedical research institution and a National Cancer Institute-designated...