Position number (PCN):|
Job Open Date
Review Date To ensure consideration, please apply prior to the review date.
Job Close Date Jobs close at 5:00 PM Alaska time on the date listed.
Months per Year
A-F&CS Parking Services
- W = Statewide
- A = UAA
- F = UAF
- G = UAFGI
- S = UAS
Major Org Unit
University of Alaska Anchorage
Clerical/Office Support Customer Service Transportation/Logistics
Internal Applicants Only? Click here for a definition of Internal Applicants
Salary Grade Salary Schedule
Minimum hourly salary $15.51
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HR Phone Number
University of Alaska Anchorage - (907) 786-4608
HR E-mail Address
University of Alaska Anchorage - email@example.com
Job Posting Information
Job Posting Summary
Parking Services is responsible for issuing parking permits and enforcing university parking rules and regulations on the Anchorage Campus. This position works 40 hours per week and must be available Monday - Friday between the hours of 8:30am and 6:30pm. Parking Services strives to provide adequate parking for all constituents & works with other campus departments to maintain safe, well-lit parking lots, parking garages, and pedestrian multi-use trails. Parking Services manages the People Mover U-Pass program, the CTO Call Team, 3 alternative transportation programs and provides partial funding for the Seawolf Shuttle through the collection of student transportation fees. In addition to vehicle parking, our department provides funding for maintenance of campus bike racks, covered bike shelters, and bike lockers.
Knowledge, skills and abilities required for this position.
Skills: organizational, strong written and oral communication, detail management, multi-tasking, mastery of data entry and accurate ten-key entry skills. Creativity, customer outreach, diplomacy, problem solving, troubleshooting, records management, accounting, cashiering, customer service, negotiation, role modeling, planning, coordination and collaboration with other departments, inventory control
Typical education or training required for this position (including licenses).
Incumbent must be able to obtain security clearance within 90 days of hire for access to Alaska Public Safety Information Network. Requirements may include but are not limited to: current State of Alaska driving record, current fingerprint card, installation of proprietary software and Statewide VPN Client User ID Cash Handling experience Inventory Control Hardware/Software computer skills Customer Service
Length of time and type of experience required for this position.
Substantial previous experience in customer service, cash handling, inventory control and computer skills required.
Preferred knowledge, skills or abilities for this position.
Knowledge of: Federal laws and regulations (FERPA) Alaska statutes and administrative codes Municipal ordinances FCC guidelines University administrative policies and procedures Auxiliary budget guidelines and procedures PCI Compliance Knowledge of and ability to: Process Banner transactions Administer vendor permits Manage conflict, facilitate resolution Interpret and analyze statistical data
Special Instructions to Applicants
To be considered for this position please attach your resume, cover letter, and a separate document listing the names and contact information for at least 3 professional references.
Special Conditions of Employment
If unable to obtain security clearance within 90 days of hire for access to Alaska Public Safety Information Network, employment may be terminated.
Describe any other special skills/knowledge required for this position (e.g. additional training, heavy lifting or traveling).
This position is responsible for resolution of customer conflicts with parking policies and procedures in a constructive manner. Candidate must have the ability to effectively relay information by a variety of methods to explain complex rules and regulations. This position occasionally calls for work in inclement conditions, and standing for several hours at a time. Candidate must be able to complete data entry using a computer.
Equal Opportunity/Affirmative Action : The University of Alaska is an equal employment opportunity/affirmative action employer and educational institution. Women and minorities are encouraged to apply. Applicants needing reasonable accommodation to participate in the application and screening process should contact the local Human Resources office. Public Disclosure : Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. Background Investigation : Finalists may be subject to a background investigation. Any offer of employment is contingent upon a review of the results of the background investigation by the Human Resources office. Immigration Reform and Control Act : Person(s) hired by the University of Alaska must comply with the provisions of the Federal Immigration Reform and Control Act of 1986. All employees must provide proof of eligibility to work. For foreign nationals requesting employer sponsored visas, a job must qualify as a "specialty occupation" to be eligible for sponsorship of a U.S. H 1B visa petition. You must present your Social Security Card as verification of your Social Security Number. If you do not have a social security number, you must present a receipt from the Social Security Administrations stating you have applied for a social security number within 10 days of your employment with the University of Alaska. Social Security : On January 1, 1982, the University opted out of the Social Security system; however, participation in Social Security is still required for adjunct faculty hired after January 1, 1996, temporary staff, extended temporary staff, and certain student employees. Also, benefit-eligible employees hired after April 1, 1986, are required to pay into Medicare even though they do not participate in Social Security. Benefits : Refer to the Benefits web page at http://www.alaska.edu/benefits for more information on benefits available to University of Alaska employees. E-Verify : The University of Alaska participates in the E-Verify program for federal contracts only. For our FAQ and F1 student information please see the following: E-Verify FAQ: http://www.alaska.edu/hr/procedures/PDF/personnel.reference.everify_faq.pdf E-Verify Participation Poster (English): https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf E-Verify Participation Poster (Spanish): https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf Right to Work Poster (English): https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWEnglishversion.pdf Right to Work Poster (Spanish): https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWSpanishversion.pdf
Occasionally coordinate and staff Special Events- Manage parking for semester openings and campus special events, including interaction with the community. Coordinate services with the campus community and other UAA departments (UPD, Facilities, Advancement, Enrollment Services, New Student Orientation, Chancellor's Office, and others) regarding special signage, dissemination of information, permit sales, and daily parking passes.
Customer Complaint Resolution- Extensive responsibility for resolving customer complaints, daily interaction with upset customers who believe they have received unwarranted citations. Research citation information using proprietary software and online tools. Provide customer with information regarding citations issued and photo evidence when available. Resolve conflict whenever possible.
Account Reconciliation- Verify and reconcile all sales, citation and permit transactions according to administrative policies and procedures. Transfer delinquent payment information to cashiering for processing, request creation of student accounts for collection action, follow-up on outstanding appeals and perform timely transfer of all outstanding collectible fees.
Maintain accurate payment records- prepare accurate daily activity deposits, revenue category tracking, expense category tracking, record payments in iParq. Accurately process over-the-counter transactions and payments received for permits and citations. Research and correct data entry and proprietary computer system errors. Respond to audit inquiries.
Provide Customer Service Delivery- Be first point of contact for permit sales, parking citation collection, policies and procedures information, parking appeal processing, and promotion of services offered (Seawolf Shuttle, U-Pass program, escort and vehicle unlock services, etc). Monitor and review activities to ensure compliance with university regulations. Assure customer-oriented atmosphere while maintaining professional demeanor in all service venues. Answer incoming calls, email inquiries, and mail correspondence concerning Parking Services- refer to appropriate person for resolution
Maintain department inventory of office supplies, permits, printed forms, campus maps, informational brochures, bus schedules, U-Pass program materials. Place orders and receive deliveries when needed. Occasional other administrative duties as assigned.
Working knowledge of UAA building names,parking lots & parking structure locations. Ability to give oral directions to/ from and around campus. Crosstrain within department to learn CTO duties, perform weekly cash collection in the absence of available CTO officer.