EPG Field Service Supervisor 10-13
Alban Tractor Company - Elkridge, MD

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QUALIFICATIONS NEEDED: Minimum seven years technical experience in the Electric Power Generation field. Minimum of three years supervisory experience. College degree in Business Management or related field preferred. Must have technical and working knowledge in the operation and repair of Generators, UPS and ATS. Must have a technical and working knowledge in the operation and repair of Natural/Propane and Gas and Diesel engines. Must be proficient with Microsoft Office Programs. Experience with Caterpillar software programs preferred. Must have excellent oral and written communication skills. Must have excellent customer relations skills. Must have valid driver’s license. Must have good driving record.

DUTIES: Directs and supervises activities of field operations and repairs. Travels from site to site and provides guidance and support to the EPG field technicians. Address customer concerns and disputes and resolve in a timely manner. Develop quality control procedures and repair processes to ensure the highest quality of customer service is provided. Oversee work order closing process. Review work orders for accuracy and completeness, and the appropriateness of parts and labor. Perform monthly safety meetings. Effectively communicate with Service Manager on status of work in assigned area.

BENEFITS: Medical, Dental, & 401K


Alban Tractor Company - 2 years ago - save job