Transportation Demand Management Assistant
University of North Carolina at Chapel Hill - Chapel Hill, NC

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The Department of Public Safety’s Transportation and Parking Services section is seeking a temporary to assist with duties in the Transportation Demand Management section, which provides customer service, marketing, and outreach regarding alternatives to single occupancy commuting to campus. The hours are flexible but the successful candidate will be able to work 20-25 hours per week. The Transportation Demand Management ( TDM ) section involves a wide variety of ongoing tasks.

This person would assist the Transportation Demand Manager ( TDM ). The TDM Manager administers UNC’s Commuter Alternative program ( CAP ), Zipcar and Zimride programs. This section’s responsibilities include being a Department of Public Safety liaison with the UNC community, sustainability office, transportation agency partners, such as GoTriangle, P.A.R.T., Towns of Chapel Hill and Carrboro, and others in relation to alternative transportation options and incentives, marketing, annual TDM publications, events planning, grant administration and customer service. The assistant may assist the TDM Manager in administering the local CAP Merchant discount program, the Facebook page and a Twitter account, monthly newsletter publication, and sending notices to the campus staff/faculty on construction impacting parking, campus traffic detours or transit route adjustments.

Program Administration Assistance: Maintain and enhance existing CAP Merchant Program procedures for regular communication with participating local merchants throughout the year. Use existing marketing materials to recruit more merchants; Attend information fairs and events representing the CAP and Zipcar programs; Arrange advertising placement in accordance with marketing plan.

Desktop Publishing and Graphics

Assist with the annual update of the Department of Public Safety’s TDM -related brochures as required (finished by July); keep webmaster updated with program changes; design fliers, newspaper advertisements, PowerPoint presentations and other marketing materials as needed.

Administration of Customer Service: Become adequately knowledgeable to answer customer queries by phone, email or in person; and respond to comments; mailings of CAP prizes, and information and notify prize winners; distribute posters, fliers, boxes of brochures on and near campus; attend informational fairs to distribute departmental information and answer questions.

Education and Experience

Skills Needed: Excellent organizational skills; Ability to work independently; Licensed driver; Well spoken; Outgoing; developed writing skills; Desktop publishing including In Design software, MSExcel and MSAccess; Dreamweaver; Use of digital camera; Strength to lift and transport boxes of brochures as necessary;

Traits Needed; Initiative; Enthusiasm for alternative modes of transportation (transit, vanpool, carpool, biking, walking, telework); Creative; Self confident; Self starter; Energetic; Strong work ethic; Highly focused (busy office and close quarters); Multi-tasker; Organized and detail-oriented; Desire to become knowledgeable about DPS Transportation and Parking Services operation; Familiarity with UNC campus.

Special Physical and Mental Requirements

Stimulus/ARRA Funded

Special Instructions

Please include Driver’s License Number.

Temporary Employment Policies INFOFORTEMPS

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