Front Desk Agent-Casual-$17.54/$20.64
Starwood Hotels and Resorts Worldwide Inc - Lahaina, HI

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Company

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Location

Aloha Welina Mai! Welcome to Westin Maui
Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Ka’anapali Beach is the perfect island resort for an inspiring Hawaiian vacation. With its beachfront setting, magnificent aquatic playground with five pools and tropical gardens, this Maui hotel appeals to honeymooners and families alike. From uplifting renewal at the Heavenly Spa to world-class dining in oceanfront restaurants, cultural fun, golfing and watersport adventures - the choices are endless.

Department

Front Office

Job Description

POSITION PURPOSE

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. Provide service excellence and facilitate problem resolution with both internal and external customers in accordance with Westin service and brand standards.

ESSENTIAL FUNCTIONS

AVERAGE %
OF TIME

50% Process room reservation requests and confirm room rates in accordance with Hotel
guidelines for peak season or off-peak season. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest (SPG) Program, provide recognition to all present SPG members and explain the SPG benefits, and process SPG benefits and payment with accuracy and timeliness. Provide service excellence and facilitate problem resolution with both internal and external customers in accordance with Westin service and brand standards. Demonstrate guest-friendly, business-sensitive decision making skills.

40% Process accurate payment of guests’ accounts at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash travelers checks and exchange currency for guests.

10% Issue key and control entrance of safety deposit boxes. Post miscellaneous charges.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all associates are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

  • Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  • Book reservations for those guests who approach the Front Desk.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • General knowledge of the city where hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services and facilities.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced ability for up to 4 hours in length.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
Requirements

Experience
One to two years in a public contact position.
PM and Overnight preferred.

Licenses or Certificates
Not applicable.

Grooming
All associates must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Front Desk Agent-Casual-$17.54/$20.64
Company

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Location

Aloha Welina Mai! Welcome to Westin Maui
Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Ka’anapali Beach is the perfect island resort for an inspiring Hawaiian vacation. With its beachfront setting, magnificent aquatic playground with five pools and tropical gardens, this Maui hotel appeals to honeymooners and families alike. From uplifting renewal at the Heavenly Spa to world-class dining in oceanfront restaurants, cultural fun, golfing and watersport adventures - the choices are endless.

Department

Front Office

Job Description

POSITION PURPOSE

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. Provide service excellence and facilitate problem resolution with both internal and external customers in accordance with Westin service and brand standards.

ESSENTIAL FUNCTIONS

AVERAGE %
OF TIME

50% Process room reservation requests and confirm room rates in accordance with Hotel
guidelines for peak season or off-peak season. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest (SPG) Program, provide recognition to all present SPG members and explain the SPG benefits, and process SPG benefits and payment with accuracy and timeliness. Provide service excellence and facilitate problem resolution with both internal and external customers in accordance with Westin service and brand standards. Demonstrate guest-friendly, business-sensitive decision making skills.

40% Process accurate payment of guests’ accounts at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash travelers checks and exchange currency for guests.

10% Issue key and control entrance of safety deposit boxes. Post miscellaneous charges.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all associates are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

  • Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  • Book reservations for those guests who approach the Front Desk.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • General knowledge of the city where hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services and facilities.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced ability for up to 4 hours in length.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
Requirements

Experience
One to two years in a public contact position.
PM and Overnight preferred.

Licenses or Certificates
Not applicable.

Grooming
All associates must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

About this company
507 reviews
Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...