Part Time Field Service Representative
The Nielsen Company - North Carolina

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Nielsen Media, a service of The Nielsen Company, tracks the television and media-viewing habits of homes across the country. Our data, which influences virtually every TV program in the U.S., shows not only what's being watched, but paints a rich portrait of the American Audience. As a pioneer and industry leader in audience measurement for more than half a century, we take pride in our technology and processes, and we are constantly searching for new ways to advance our legacy of innovation.

Reporting to the Field Manager, the Part-time Field Service Representative is responsible for assisting Field Associates with equipment management and Field Calls. This position will also be responsible for the following: Assist in equipment management including shipping, receiving, storage, organization, and inventory of available items; Prepare and package equipment in preparation for installations; Perform proper equipment disposal following established procedures; Removal of metering equipment from Panel Members' homes following established policies and procedures; Perform site surveys to collect detailed information on the consumer devices in a household, their location and use; Perform customer service calls including but not limited to, delivery of items to households, and meeting vendors at a household for appointments; Assisting Field Associates at Field Calls as assigned; Maintain all company assets; Perform administrative tasks, including time reporting, and expense reporting within established guidelines; Fulfill all assigned duties following Field Policy and Procedures.

This position requires the ability to work a non-traditional schedule, approximately 30 hours per week, including evenings and weekends. We offer $13.50 per hour plus .72/hour language differential after successfully passing our Spanish language assessment plus mileage reimbursement.

Qualifications

Position Requirements:
  • Software systems aptitude and networking knowledge
  • The ability to bend and lift televisions
  • Computer skills including Windows based PC proficiency
  • Self-motivated
  • Excellent organizational / time management skills
  • Experience working with minimal supervision
  • Superior customer service skills
  • High School diploma required.
  • Valid driver's license and access to a vehicle which meets our insurance requirements
  • Spanish/English bilingual skills preferred
Nielsen strongly encourages the referral of women and minorities for all open positions. EOE/M/F/D/V

The Nielsen Company - 20 months ago - save job - block
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Do you know what consumers buy? What consumers watch? Nielsen Knows! Nielsen is the world’s leading marketing and media information...