Sales Associate II
Petco - Beverly, MA

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Our vision at Petco is

Healthier Pets. Happier People. Better World.

We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Purpose Statement:
Responsible for supporting and sustaining a culture in which we proactively engage and educate pet parents and help them feel confident that they are providing the best care to their pets by providing a personalized shopping experience. Promote a culture of service and trust for customers and staff. Function in a matrix-like management environment to ensure store goals and customer satisfaction needs are met.

General instruction is provided on some, but not all tasks to be performed and work is generally checked upon completion. The Sales Associate II acts as a ‘key holder’ to the store and performs tasks in relation to this such as opening and closing the store, having access to the safe, etc. In addition, non-routine tasks may be assigned which may last from one to several days in length without supervisory direction or guidance.

In collaboration with the store management team, this position is responsible for driving the store’s success, through: animal and product knowledge; proactive customer engagement; keeping store clean and visually pleasing; assist management team in communication of budget/sales goals to other associates.

Key

Accountabilities:
Provide quick and courteous service to all customers by determining their needs and sharing product knowledge to suggest the appropriate merchandise to satisfy them, and by effectively employing suggestive selling techniques to increase individual sales.

Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.

Independently prioritize and accomplish multiple tasks within established timeframes and by working with others.

Ensure that the store is opened and/or closed in accordance with established procedures and that required paperwork, including deposit worksheets, store sales logs, supply orders, etc. as well as bank deposits of store funds are completed accurately and in a timely manner.

Assist with the loading, unloading, pricing, SKUing and stocking of merchandise according to operational procedures in order to ensure that the store is well stocked and that inventory counts are accurate.

Assist with the coordination of store merchandising per instructions and ensure that all merchandise pricing is consistent with established standards.

Provide cash register assistance as well as customer carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.

Coordinate routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, etc.

Assist in the completion of quarterly and annual physical inventory counts.

Adhere to and promote established safety procedures. Complete incident reports according to company policy as required.

Abide by and enforce all company policies and procedures, including but not limited to those designed to minimize shrink.

Perform duties and assume responsibility as Manager on Duty (MOD) as needed.

Perform all special or other projects as assigned.

Manager on Duty (MOD)

Key Accountabilities:
Provide quick and courteous service to all customers by utilizing the GUEST+ Model throughout the store to include the cashiers.

Ensure OSE standards are maintained throughout the store.

Ensure that the store is opened and / or closed in accordance with established P&Ps.

Evaluate staffing level on shift to determine and ensure appropriate staffing.

While direct supervision is not assigned to this position, job responsibilities may include providing functional guidance to store personnel, including assignment delegation, instruction, and follow-through. May act in the capacity of manager when the Manager is unavailable, but does not have authority to hire, discipline or fire employees, but is responsible for advising the management team of issues that arise on shift. In addition, the General Manager may solicit primary input from a Sales Associate II regarding the performance evaluations of others.

Work Environment:
The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Must follow all safety policies and procedures to protect yourself and others from injury.

Qualifications

Experience:
One to two years experience preferred in retail setting. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine passion for animals and people

Education:
A high school diploma or G.E.D. is required. Some college coursework or college degree preferred. Applicant must be able to demonstrate mathematics proficiency and exceptional communication skills.

Petco - 17 months ago - save job - block
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About this company
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PETCO Animal Supplies is a holding company for PETCO Animal Supplies Stores, the second-largest US retailer of specialty pet supplies...