Link Technologies is currently
looking for a qualified Technical Services Specialist for a contract to hire position
in Las Vegas, NV.
The Technical Services Specialist provides telephone based Tier 1 and
Tier 2 technical support for all XXX clients.
Activities include all aspects of customer service, swaps, plan changes
and technical support for all products and solutions provided by XXX. The
Technical Services Specialist also performs device staging and participates in
deployments under the direction of the XXX Project Managers. As a
customer-facing position, a Technical Services Specialist is expected to
represent the company in a calm, courteous, and professional manner at all
Duties and Responsibilities
To perform this job successfully, the individual must be able to perform
each of the following duties and responsibilities satisfactorily. This is not inclusive and other duties may
also be assigned, as necessary. The requirements listed below are
representative of the knowledge, skill, and or ability required for this
position. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
Manage incoming customer support calls and complete the required
Perform customer service requests including but not limited to: swaps,
ports, plan changes, user name updates, billing support, coordinate
concessions, and warranty replacements.
Assist customers with phone setup, programming and provisioning.
Utilize all available Sprint systems for customer requests.
Track cases, including, dates, status, owner, problem description and
problem resolution in Salesforce.
Assist Project Managers with device staging, quality assurance testing
and deployment of devices for projects.
Required to meet or exceed all department Service Level Agreements
Travel as required to perform on-site Field-Ready deployment or other
High School Diploma or Equivalent. 1+ year in wireless technical support
Oral Communication Skills
Written Communication Skills
Phone and E-mail Etiquette
Excellent Interpersonal Skills
Organization and Planning
Multi-Task and Attention to detail
Computer and Internet Literacy
Proficient in Microsoft Office Suite
Ability to sit for long periods of time
Ability to lift up to 30 pounds
Able to speak and present clearly and succinctly in
a variety of communication settings and styles; can get messages across that
have the desired effect.
write clearly and succinctly in a variety of communication settings and styles;
can get messages across that have the desired effect.
in Internet and Microsoft Office applications; ability to use basic functions
of Word and Power Point and expert level in Outlook and Excel.
Dedicated to meeting
expectations/requirements of internal and external customers; gets customer
information and uses it for improvements in products and services; acts with
customers in mind; establishes and maintains effective relationships with
customers and gains their trust and respect.
to all kinds of people inside and outside of the organization; builds
appropriate rapport, builds constructive and effective relationships; uses
diplomacy and tact; can diffuse even high-tension situations comfortably.
Can marshal resources to get things done; can
orchestrate multiple activities at once to accomplish a goal; uses resources
effectively and efficiently; arranges information and files in a useful manner.
Accurately scopes out length and difficulty
of tasks and projects; sets objectives and goals; breaks down work into process
steps; develops schedules and task/people assignments; anticipate and adjusts
for problems and roadblocks; measures performance against goals; evaluates
financial math skills are required as this position. Ability add, subtract, multiply and divide in
all units of measure, using whole numbers, common fractions, and decimals
The ability to define problems, collect data,
establish facts, and draw valid conclusions. The ability to interpret an
extensive variety of technical instructions in mathematical or diagram form and
deal with several abstract and concrete variables.
Uses time effectively and efficiently; values time;
concentrates efforts on most important priorities; gets more done in less time
than others; can attend to a broad range of activities.
Demands and Work Environment
performing the duties of this Job, the employee is regularly required to stand;
walk; sit; use hands to finger, handle, or feel and talk or hear. The employee
is frequently required to reach with hands and arms. The employee is
occasionally required to climb or balance and stoop, kneel, crouch, or
crawl. The employee must occasionally
lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception and ability
to adjust focus. Client will make
reasonable accommodations for individuals with disabilities.
performing the duties of this Job, the employee is regularly exposed to normal
risks of working in an office environment (e.g., risks due to heavy computer
To apply, please send your resume in MS Word format to
and reference Job ID # 5420. We regret that we are unable to provide VISA
sponsorship at this time. We look
forward to working with you!